Swatch Group Assistant Store Manager

Manchester • UK

Tuesday, February 25, 2025

The Swatch Group, established in 1983 by Nicolas G. Hayek, is a distinguished international conglomerate renowned for its expertise in the manufacture and sale of finished watches, jewelry, watch movements, and components. As a leader in the watch industry, the Group encompasses 17 watch and jewelry brands and two retail brands, Tourbillon and Hour Passion. It is also a pivotal player in electronic systems for watchmaking and other sectors, and serves as the official timekeeper for numerous Olympic Games and major international sports events. The Swatch Group is celebrated for its unique blend of emotional culture and innovation, consistently delivering high-tech, quality, and emotionally resonant products to its global clientele. With a workforce exceeding 33,500 across more than 50 countries, the Group remains at the forefront of the industry.

1. Train, supervise, and motivate store employees to achieve sales goals.
2. Plan and prioritize tasks to optimize team productivity.
3. Develop team performance with a focus on conversion and customer service.
4. Produce team schedules and monitor performance metrics.
5. Assist with performance management, training, and coaching initiatives.
6. Implement induction programs for new employees and encourage E-Learning completion.
7. Ensure service standards align with Swatch guidelines.
8. Open and close the store following company policies and manage security procedures.
9. Conduct stock checks, audits, and maintain awareness of product security hot spots.
10. Accurately report on administration and stock control, and collate sales figures.
11. Deliver friendly and memorable customer service, maintaining product knowledge.
12. Contribute to sales targets and ensure exceptional service delivery.
13. Reconcile tills daily and ensure secure cash handling.
14. Maintain store cleanliness, health and safety standards, and visual merchandising.
15. Communicate effectively at all levels and attend briefings and meetings.
16. Stay informed on new products and deliver product knowledge to customers and colleagues.
17. Display products according to company policies and maintain high presentation standards.

1. Previous retail management experience is essential.
2. Ability to motivate, engage, and raise team morale.
3. Creativity in increasing footfall and conversion rates.
4. Exceptional communication skills.
5. Passion for developing colleagues and providing constructive feedback.
6. Desire to exceed customer service expectations.
7. Commercial acumen and financial awareness.
8. Leadership skills with a focus on coaching and development.
9. Strong interpersonal skills and commitment to team development.
10. Organizational and planning skills with the ability to prioritize and delegate.
11. Initiative to generate ideas and overcome obstacles.
12. Flexibility to work additional hours and at different locations as needed.

1. Leadership and team management.
2. Customer service excellence.
3. Strong communication and interpersonal skills.
4. Organizational and planning abilities.
5. Commercial and financial acumen.
6. Flexibility and adaptability.
7. Product knowledge and merchandising skills.

Previous experience in retail management, preferably in fashion accessories, with a proven track record of motivating teams and achieving sales targets.

Not specified.

Competitive benefits package including opportunities for professional development and career advancement within a leading global watch brand.

The Swatch Group fosters a unique emotional culture that combines beauty, sensuality, and innovation. The company values high-tech quality and customer satisfaction, creating an environment where emotional poetry and innovation thrive. Employees are encouraged to develop professionally and contribute to the company's commitment to excellence.