Swatch Group Assistant Store Manager

Cardiff • UK

Tuesday, February 25, 2025

Swatch Group, a global leader in the watch industry, is renowned for its innovative and high-quality timepieces. As part of its expansive portfolio, the Group encompasses 17 watch and jewelry brands, including retail brands Tourbillon and Hour Passion. With a strong presence in over 50 countries and a workforce exceeding 33,500 employees, Swatch Group is a pivotal player in both the manufacture and sale of watches, jewelry, and electronic systems. The company is also distinguished for its role as the official timekeeper for numerous Olympic Games and international sports events. Swatch Group's culture is deeply rooted in a blend of emotional poetry and cutting-edge innovation, offering customers a unique experience that combines beauty, sensuality, and high-tech quality.

1. Train, supervise, and motivate employees to meet store goals.
2. Plan, organize, and prioritize tasks for optimal team productivity.
3. Develop team performance with a focus on conversion and customer service.
4. Produce team rotas and monitor performance.
5. Assist with performance management, training, and coaching.
6. Implement induction programs for new employees.
7. Encourage completion of required E-Learning.
8. Ensure service standards align with Swatch guidelines.
9. Open and close the store per company policies.
10. Implement security procedures and manage stock.
11. Conduct stock checks and audits.
12. Accurately report administration and stock control.
13. Collate sales figures.
14. Provide friendly, memorable customer service.
15. Maintain product knowledge and assist with displays.
16. Contribute to sales targets and deliver exceptional service.
17. Reconcile tills daily and ensure secure cash handling.
18. Maintain health and safety standards and visual merchandising.
19. Communicate effectively at all levels.
20. Attend Retail Managers' Meetings in the absence of the Store Manager.
21. Deliver product knowledge to customers and train colleagues.
22. Display products per company policies and maintain high presentation standards.

1. Previous retail management experience
2. Passion to motivate, engage and raise morale
3. Exceptional communication skills
4. Desire to provide exceptional customer service
5. Commercial acumen and business focus
6. Demonstrates leadership through coaching and development
7. Strong interpersonal skills
8. Commitment to personal and team development
9. Strong organizational and planning skills
10. Flexibility to support team and company needs

1. Creativity in ideas to increase footfall and conversion
2. Ability to provide constructive and positive feedback
3. Financial awareness with an understanding of profit contribution
4. Initiative in generating ideas to meet targets
5. Strong motivational skills

Previous experience in retail management is essential. Experience in retail and/or fashion accessories, dealing with international customers, and providing training to colleagues is preferred.

Competitive benefits package including opportunities for professional growth and development within a global leader in the watch industry.

Swatch Group fosters a unique emotional culture that values beauty, sensuality, and innovation. The company is committed to providing an exceptional customer experience and nurturing a dynamic and supportive work environment.