Swatch Group Assistant Boutique Manager

OMEGA, a brand under the Swatch Group, has been a leader in innovative watchmaking since 1848. Known for its pioneering spirit and iconic designs, OMEGA has established a global reputation for quality and luxury, inspired by sports timekeeping, space exploration, and its association with the world's favorite spy.

1. Ensure smooth boutique operations in the absence of the Boutique Manager, including roster planning and adherence to company policies and procedures.
2. Review operational reports, ensure correct stock processing, and manage inventory levels.
3. Handle daily and monthly reporting as required.
4. Address issues impacting service, efficiency, and productivity, and assist with daily KPI reporting.
5. Support the achievement of sales targets and maintain strong client relationships, including managing the client database and fostering local VIP clientele.
6. Lead by example, motivate staff for optimal performance, and provide feedback to the Boutique Manager on employee performance and training needs.
7. Assist in the development and training of sales employees, supporting the implementation of training programs and ensuring completion of OMEGA E-Learning modules.
8. Provide operational support for Customer Service, overseeing team performance and collaborating with the OMEGA Customer Service Manager to maintain high service standards.

1. Minimum 3 years retail experience in the luxury sector preferred
2. Proven staff management experience desirable
3. Tertiary qualifications in Business Administration an advantage

1. Highly developed and proven customer service and client relationship skills
2. Excellent organisational skills
3. Excellent oral and written communication skills
4. Good computer literacy skills
5. Energy, drive and enthusiasm
6. Impeccable grooming and presentation
7. Visual merchandising flair
8. Full and flexible availability
9. Luxury watch industry knowledge or experience an advantage

Minimum 3 years retail experience in the luxury sector preferred.

Tertiary qualifications in Business Administration an advantage.

The role is based at the OMEGA boutique located on Collins Street in Melbourne, Victoria, Australia. The company values a high standard of service and luxury, fostering a dynamic and client-focused environment.