Swatch Group Assistant Boutique Manager

Melbourne • Australia

Wednesday, January 8, 2025

OMEGA, a prestigious brand under the Swatch Group, has been at the forefront of innovative watchmaking since 1848. Known for its pioneering spirit and iconic designs, OMEGA has a storied history in sports timekeeping and space exploration, and is celebrated for its association with the world's most famous spy. The Swatch Group, a global leader in the watchmaking industry, supports OMEGA in maintaining its reputation for quality and luxury worldwide.

1. Ensure seamless boutique operations in the absence of the Boutique Manager, including roster planning and adherence to company policies.
2. Review operational reports, ensure accurate stock processing, and manage inventory levels.
3. Handle daily and monthly reporting requirements.
4. Address service, efficiency, and productivity issues, and assist with daily KPI reporting.
5. Support sales target achievement and maintain strong client relationships, managing the client database and fostering local VIP clientele.
6. Lead by example, motivate staff for optimal performance, and provide feedback to the Boutique Manager on employee performance and training needs.
7. Assist in developing and training sales employees, supporting training program implementation and ensuring completion of OMEGA E-Learning modules.
8. Provide operational support for Customer Service, overseeing team performance and collaborating with the OMEGA Customer Service Manager to maintain high service standards.

1. Minimum 3 years of retail experience in the luxury sector preferred
2. Proven staff management experience desirable
3. Tertiary qualifications in Business Administration are an advantage

1. Highly developed and proven customer service and client relationship skills
2. Excellent organisational skills
3. Excellent oral and written communication skills
4. Good computer literacy skills
5. Energy, drive, and enthusiasm
6. Impeccable grooming and presentation
7. Visual merchandising flair
8. Full and flexible availability
9. Luxury watch industry knowledge or experience is an advantage

A minimum of 3 years in retail, preferably within the luxury sector, with proven experience in staff management.

Tertiary qualifications in Business Administration are an advantage.

Competitive benefits package including opportunities for professional development and training.

OMEGA fosters a culture of excellence and innovation, encouraging its employees to embody the brand's pioneering spirit. As part of the Swatch Group, employees benefit from a collaborative environment that values quality, luxury, and exceptional service.