Swatch Group After-Sales Department Interim Position

Alcobendas • Spain

Thursday, September 4, 2025

The Swatch Group, a renowned leader in the global watchmaking industry, is known for its innovative designs and commitment to quality. As a part of this prestigious conglomerate, The Swatch Group (España) S.A. offers a dynamic work environment that fosters creativity and professional growth.

1. Manage and process after-sales service requests.
2. Coordinate with repair and maintenance teams to ensure timely service delivery.
3. Maintain accurate records of service transactions and customer interactions.
4. Assist in resolving customer inquiries and complaints related to after-sales services.
5. Collaborate with other departments to improve service processes and customer satisfaction.

1. Proven experience in customer service or after-sales support.
2. Familiarity with the watchmaking or luxury goods industry is preferred.
3. Strong organizational and multitasking abilities.
4. Excellent communication skills in Spanish; proficiency in English is advantageous.

1. Customer service expertise
2. Organizational skills
3. Problem-solving abilities
4. Communication skills
5. Attention to detail

A minimum of 2 years in a customer service or after-sales role, preferably within the luxury goods sector.

Bachelor's degree in Business Administration or a related field is preferred.

Competitive benefits package including health insurance, employee discounts, and professional development opportunities.

The Swatch Group (España) S.A. prides itself on a culture of innovation, collaboration, and excellence. Employees are encouraged to bring their unique perspectives and skills to the table, contributing to the brand's legacy of quality and creativity.