Swatch Group Administrative Customer Care Specialist

Barcelona • Spain

Friday, November 7, 2025

The Swatch Group, a renowned leader in the global watchmaking industry, is celebrated for its innovative designs and high-quality timepieces. As a conglomerate, it encompasses a diverse portfolio of prestigious brands, offering a dynamic and creative work environment for its employees. The Swatch Group is committed to excellence, fostering a culture of innovation and collaboration.

1. Manage customer inquiries and complaints efficiently, ensuring a high level of customer satisfaction.
2. Coordinate administrative tasks related to customer service operations.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to resolve customer issues.
5. Assist in the development and implementation of customer service policies.

1. Proven experience in customer service or administrative roles.
2. Proficiency in CRM software and Microsoft Office Suite.
3. Strong organizational and multitasking abilities.
4. Excellent communication skills in both written and spoken English and Spanish.

1. Customer service excellence
2. Administrative proficiency
3. Problem-solving
4. Communication
5. Multitasking

A minimum of 2 years of experience in a customer service or administrative role within a similar industry.

Bachelor's degree in Business Administration, Communications, or a related field.

Competitive salary package, opportunities for professional development, and a supportive work environment.

The Swatch Group promotes a culture of innovation, creativity, and collaboration. Employees are encouraged to think outside the box and contribute to the brand's legacy of excellence. The company values diversity and inclusivity, providing a welcoming atmosphere for all.