Swatch E-Commerce Product Specialist

Biel/Bienne Switzerland

Wednesday, February 5, 2025

Swatch, a brand synonymous with innovation and creativity, is part of the prestigious Swatch Group, a global leader in the watchmaking industry. Since its inception in 1983, Swatch has been at the forefront of design and technology, consistently pushing boundaries and setting trends. Headquartered in Switzerland, Swatch is renowned for its vibrant and revolutionary approach, making it more than just a watch company. It is a collective of passionate visionaries dedicated to making the world more colorful and exciting.

1. Support the day-to-day management and optimization of the Salesforce Commerce Cloud platform, ensuring high performance, reliability, and scalability.
2. Collaborate with development teams to design, build, and deploy customized solutions that enhance e-commerce capabilities, including custom development, integrations, and third-party apps.
3. Work with UX/UI teams to ensure a seamless and engaging customer experience, in accordance with WCAG, optimizing website performance, navigation, and overall usability.
4. Oversee the technical SEO roadmap to enhance Swatch.com’s speed and usability across all devices.
5. Monitor key performance indicators (KPIs) to measure platform effectiveness and provide regular reports to management.
6. Manage the e-commerce product backlog, prioritizing features, user stories, and epics to ensure maximum value delivery.
7. Collaborate with stakeholders, including external development teams, designers, and customers, to gather feedback, refine requirements, and ensure a shared understanding of product goals.
8. Coordinate product releases, including sprint planning, sprint reviews, and retrospectives, in adherence to Scrum/Agile principles.
9. Stay informed about industry trends, competitor products, and customer needs to make data-driven decisions and improve onsite conversion rates.
10. Utilize Jira to manage and track tasks, projects, and issue resolution to ensure timely delivery and efficient workflow within the e-commerce team.

1. Experience as a Product Specialist or similar role in an Agile/Scrum environment, preferably with Salesforce Commerce Cloud.
2. Familiarity with WCAG, SEO best practices, analytics tools, and A/B testing methodologies.

1. Proactive, flexible, and responsible with strong communication skills.
2. Pronounced analytical, technical, and planning skills.
3. Customer, service, and solution-oriented mindset.
4. Ability to work in fast-moving, international environments and manage priorities and tight deadlines.
5. Team player with good interpersonal skills, capable of building relationships with other teams and departments.

Experience in e-commerce or related industries, particularly with e-commerce platforms such as Salesforce Commerce Cloud.

Swatch offers a dynamic and innovative work environment, opportunities for professional growth, and the chance to be part of a team that is shaping the future of e-commerce in the luxury watch industry.

Swatch fosters a culture of creativity and innovation, encouraging employees to think outside the box and embrace new challenges. The company values diversity and inclusivity, creating a vibrant workplace where ideas are shared and collaboration is key. Employees are empowered to make a difference and contribute to the brand's ongoing success.