Swatch E-Commerce Manager

Toronto • Canada

Wednesday, January 1, 2025

Swatch, a brand synonymous with innovation and artistic expression, is part of The Swatch Group, a leading global entity in the watchmaking industry. The company is renowned for its cutting-edge style, trendsetting designs, and technology-friendly products, making it a dynamic workplace for those passionate about fashion and technology.

1. Manage inbound e-commerce inquiries in both English and French, covering pre-sales, transactional, and post-sale communications.
2. Coordinate with various departments to resolve issues related to checkout, inventory, pricing, payments, and delivery.
3. Upload images, update product content, highlight new collections, and monitor site traffic using analytics tools.
4. Manage and forecast digital marketing efforts, prepare newsletters, and propose strategies for sales growth.
5. Perform manual checks on pending orders, liaise with IT and Finance for accurate data capture, and manage third-party sites.
6. Support ongoing site promotions through SEO, social media content creation, and collaboration with the web team.
7. Adapt site layouts and merchandising according to HQ guidelines and local market specifics.
8. Coordinate with the Brand Sales Planner and warehouse team for inventory management and order follow-up.

1. 5+ years’ experience in digital marketing and e-commerce.
2. College degree in Business Marketing, Public Relations, or Communications.

1. Fluency in English and French.
2. Proficiency in Magento, Calleo, or other CMS, SAP, Photoshop, MS Office Tools (Excel, PowerPoint), Google Analytics, Google Webmaster, and Facebook.
3. Strong customer service skills with the ability to handle cases from inception to completion.

A minimum of 5 years in digital marketing and e-commerce is required.

College degree in Business Marketing, Public Relations, or Communications.

Starting base pay of $60,000.00 - $65,000.00 plus annual performance bonus.

Health benefits, including dental and vision coverage, RRSP contributions with company match, company discount, life insurance, paid vacations, and paid sick days.

Swatch fosters a creative and collaborative environment where innovation and artistic expression are highly valued. The company encourages a flexible and open approach, promoting teamwork and relationship-building across departments.