Swatch E-Commerce Manager

Swatch is a renowned brand that integrates the values of art, design, fashion, and technology, adding its unique creativity to these domains. Known for cutting-edge style and trend-setting designs, Swatch serves as a canvas for diverse expressions.

1. Manage inbound e-commerce inquiries in English and French, including pre-sales, transactional, and post-sale.
2. Liaise with various departments to troubleshoot issues with checkout, inventory, pricing, payments, and delivery.
3. Upload images, update product content, highlight new collections, and monitor site traffic using analytics.
4. Manage and forecast digital marketing efforts, prepare newsletters, and suggest sales growth strategies.
5. Perform manual checks on pending orders, liaise with IT and Finance for accurate data capture, and manage third-party sites.
6. Support ongoing site promotions through SEO, social media content creation, and collaboration with the web team.
7. Adapt site layouts and merchandising based on HQ guidelines and local market specifics.
8. Coordinate with the Brand Sales Planner and warehouse team for inventory management and follow-up on orders and shipments.

1. 5+ years’ experience in digital marketing and e-commerce.
2. College degree in Business Marketing, Public Relations, or Communications.
3. Understanding of the digital shopping process and customer experience.
4. Knowledge of back-office management, payment processes, and local digital marketing activities.
5. Knowledge of web analytics.

1. Fluent in both English and French.
2. Strong command of Magento, Calleo or other CMS, SAP, Photoshop, MS Office Tools (Excel, PowerPoint), Google Analytics, Google Webmaster, and Facebook.
3. Ability to handle customer service cases from inception to completion.
4. Clear and concise communication skills.
5. Flexible and open approach, collaborative, able to build relationships with other teams and departments.

5+ years’ experience in digital marketing and e-commerce.

College degree in Business Marketing, Public Relations, or Communications.

Starting base pay of $60,000.00 - $65,000.00 plus annual performance bonus.

Health benefits, including dental and vision coverageRRSP contributions with company matchCompany discountLife insurancePaid vacationsPaid sick days

Located in Toronto, Ontario, Swatch fosters a collaborative and creative workplace culture that values flexibility and relationship-building across teams.