Swatch E-Commerce and Customer Support Specialist

Eindhoven Netherlands

Saturday, February 8, 2025

The Swatch Group, a global leader in the watchmaking industry, encompasses a prestigious portfolio of Swiss watch brands including Swatch, Omega, Longines, Tissot, Hamilton, Certina, Rado, and Balmain. The Swatch Group Netherlands serves as the sales organization for these esteemed brands within the Dutch market. With its headquarters in Eindhoven, the company supplies independent jewelers and major retail chains, while also expanding its own retail presence through Swatch Stores, the Tissot Boutique in Amsterdam, and an Hour Passion outlet in Roermond.

1. Serve as the primary point of contact for customers, enhancing the online customer experience for Swatch and Flik Flak brands.
2. Address customer inquiries and resolve issues via email and telephone.
3. Coordinate and oversee online order management, including invoicing.
4. Manage returns and process refunds efficiently.
5. Maintain and improve e-commerce websites.
6. Create and distribute newsletters and dealer mailings.
7. Update and manage the Swatch Facebook page.
8. Provide digital marketing materials and product information to dealers.

1. Fluency in Dutch and English, with additional languages considered an advantage.
2. MBO (+) level of education or equivalent experience.
3. Ability to work independently as the sole e-commerce representative in the Netherlands.

1. Excellent communication and problem-solving abilities.
2. Strong time management skills.
3. Proficiency in social media management.
4. Flexibility and a proactive approach.

Experience in customer support or e-commerce roles, preferably within the luxury goods sector.

MBO (+) level of education or equivalent experience.

Competitive salary with excellent employment conditions. The position is permanent, starting with a temporary contract that may be extended upon satisfactory performance.

The role offers a dynamic work environment within a rapidly growing organization, providing opportunities for professional development.

The Swatch Group Netherlands fosters a collaborative and customer-centric culture, emphasizing innovation and excellence in the luxury watch industry. The team is dedicated to delivering exceptional service and enhancing the brand's presence in the market.