Swatch E-Commerce and Customer Support Specialist

Eindhoven Netherlands

Monday, February 3, 2025

The Swatch Group, a prestigious global conglomerate renowned for its Swiss watchmaking heritage, includes The Swatch Group Netherlands as its sales organization within the country. This entity is responsible for the distribution of esteemed brands such as Swatch, Omega, Longines, Tissot, Hamilton, Certina, Rado, and Balmain. Operating from its headquarters in Eindhoven, the company supplies independent jewelers and major retail chains, while also managing a growing number of proprietary outlets, including Swatch Stores, the Tissot Boutique in Amsterdam, and an Hour Passion in the Designer Outlet in Roermond.

1. Serve as the primary point of contact for customers, enhancing the online customer experience for Swatch and Flik Flak brands.
2. Address customer inquiries and resolve issues via email and telephone.
3. Coordinate and oversee online order management, including invoicing.
4. Manage returns and process refunds efficiently.
5. Maintain and improve e-commerce websites.
6. Develop and distribute newsletters and dealer mailings.
7. Update and manage the Swatch Facebook page.
8. Provide digital marketing materials and product information to dealers.

1. Fluency in Dutch and English; proficiency in additional languages is advantageous.
2. MBO (+) level of education or equivalent work experience.
3. Ability to work independently as the sole e-commerce representative in the Netherlands.
4. Strong communication skills and problem-solving abilities.
5. Flexibility and effective time management skills.

1. Excellent customer service and support skills.
2. Proficiency in social media management.
3. Strong organizational and multitasking abilities.
4. Ability to create engaging content for newsletters and social media.

Previous experience in e-commerce or customer support within the luxury goods sector is preferred.

MBO (+) level of education or equivalent work experience.

Competitive salary with excellent employment conditions. The position is permanent, beginning with a temporary contract that is extendable upon satisfactory performance.

The role offers a dynamic work environment within a rapidly growing organization, with opportunities for professional development and career advancement.

The Swatch Group Netherlands fosters a vibrant and customer-centric workplace culture, emphasizing innovation and excellence in the luxury watch industry. Employees are encouraged to be proactive, collaborative, and dedicated to enhancing the brand's prestige and customer satisfaction.