Swatch E-Commerce and Customer Support Specialist

Eindhoven • Netherlands

Monday, February 24, 2025

The Swatch Group, a global leader in the watchmaking industry, represents prestigious Swiss watch brands such as Swatch, Omega, Longines, Tissot, Hamilton, Certina, Rado, and Balmain. In the Netherlands, The Swatch Group operates as a sales organization, distributing to independent jewelers and large retail chains from its headquarters in Eindhoven. The company also boasts a growing number of proprietary retail outlets, including Swatch Stores, the Tissot Boutique in Amsterdam, and Hour Passion in the Designer Outlet in Roermond.

1. Serve as the primary point of contact for customers, enhancing the online customer experience for Swatch and Flik Flak brands.
2. Address customer inquiries and resolve issues via email and telephone.
3. Coordinate and oversee online order processing, including invoicing.
4. Manage returns and process refunds.
5. Maintain and improve e-commerce websites.
6. Develop and distribute newsletters and dealer mailings.
7. Update and manage the Swatch Facebook page.
8. Provide digital marketing materials and product information to dealers.

1. Fluency in Dutch and English; proficiency in additional languages is advantageous.
2. MBO (+) level of working and thinking.
3. Ability to work independently as the sole e-commerce representative in the Netherlands.

1. Strong communication skills.
2. Problem-solving abilities.
3. Effective time management.
4. Flexibility and adaptability.
5. Proficiency in social media management.

Previous experience in e-commerce or customer support within the luxury goods sector is preferred.

MBO (+) level of education.

Competitive salary with excellent employment conditions. The position is permanent, beginning with a temporary contract subject to extension based on performance.

The role offers excellent employment conditions and the opportunity for contract extension based on performance.

The Swatch Group fosters a dynamic and customer-focused environment, encouraging team collaboration and individual initiative. The company values flexibility, communication, and problem-solving skills, and offers a vibrant workplace in the luxury product sector.