Swatch E-Commerce and Customer Support Specialist

Eindhoven • Netherlands

Friday, February 21, 2025

The Swatch Group, a global leader in the watchmaking industry, is renowned for its prestigious Swiss watch brands including Swatch, Omega, Longines, Tissot, Hamilton, Certina, Rado, and Balmain. The Swatch Group Netherlands serves as the sales organization for these esteemed brands within the country. Operating from its headquarters in Eindhoven, the company supplies independent jewelers and large retail chains, while also managing a growing number of proprietary retail outlets such as Swatch Stores and the Tissot Boutique in Amsterdam.

1. Serve as the primary point of contact for customer inquiries and issues via email and phone.
2. Coordinate and manage online orders, including invoicing.
3. Handle returns and process refunds efficiently.
4. Maintain and enhance the e-commerce websites.
5. Develop and distribute newsletters and dealer mailings.
6. Manage the Swatch Facebook page to ensure up-to-date content.
7. Provide digital marketing materials and product information to dealers.

1. Fluency in Dutch and English, with additional languages being advantageous.
2. MBO (+) level of education or equivalent work experience.
3. Ability to work independently and as a self-starter in a solitary e-commerce role in the Netherlands.

1. Strong communication skills.
2. Problem-solving abilities.
3. Effective time management.
4. Flexibility and adaptability.
5. Proficiency in social media platforms.

Experience in a customer support or e-commerce role, preferably within the luxury goods sector.

MBO (+) level of education or equivalent work experience.

Competitive salary with excellent employment conditions.

Permanent position with an initial temporary contract, extendable upon satisfactory performance.

The Swatch Group Netherlands fosters a dynamic and customer-centric environment, emphasizing teamwork and individual initiative. The company values flexibility and communication, offering opportunities to work with luxury products in a fast-paced setting.