Swatch E-Commerce and Customer Support Specialist

Eindhoven • Netherlands

Thursday, February 20, 2025

The Swatch Group is a globally renowned conglomerate known for its prestigious Swiss watch brands, including Swatch, Omega, Longines, Tissot, Hamilton, Certina, Rado, and Balmain. The Swatch Group Netherlands serves as the sales organization for these esteemed brands within the Netherlands, operating from its headquarters in Eindhoven. The company supplies independent jewelers and major retail chains, while also managing a growing number of proprietary retail outlets such as Swatch Stores, the Tissot Boutique in Amsterdam, and Hour Passion in the Designer Outlet in Roermond.

1. Serve as the primary point of contact for customer inquiries and resolve issues via email and phone.
2. Coordinate and manage online orders, including invoicing.
3. Handle returns and process refunds efficiently.
4. Maintain and enhance e-commerce websites.
5. Develop and distribute newsletters and dealer mailings.
6. Manage the Swatch Facebook page to ensure it is current and engaging.
7. Provide digital marketing materials and product information to dealers.

1. Fluency in Dutch and English, with additional languages considered an advantage.
2. MBO (+) level of work and thinking.
3. Ability to work independently as the sole e-commerce representative in the Netherlands.

1. Strong communication and problem-solving abilities.
2. Excellent time management skills.
3. Proficiency in social media management.
4. Flexibility and enthusiasm for working in the luxury product sector.

Previous experience in e-commerce or customer support is preferred.

MBO (+) level of work and thinking.

Competitive salary with excellent employment conditions. Initial temporary contract with potential for extension upon satisfactory performance.

Permanent position with the opportunity for contract extension based on performance.

The Swatch Group Netherlands fosters a dynamic and customer-focused work environment, ideal for individuals who thrive in a fast-paced and growing organization. The company values flexibility, communication, and a proactive approach to problem-solving.