Swatch Digital Customer Experience Project Leader

Biel • Switzerland

Thursday, April 24, 2025

Swatch Ltd, a renowned entity within the Swatch Group, is a leader in the global watchmaking industry, celebrated for its innovative design and commitment to quality. The company is headquartered in Biel/Bienne, Switzerland, and is part of a conglomerate that includes several prestigious brands, offering a dynamic and multicultural work environment.

1. Lead and manage digital customer experience projects from conception to execution.
2. Collaborate with cross-functional teams to enhance digital platforms and customer interactions.
3. Analyze customer feedback and digital engagement metrics to inform project strategies.
4. Ensure projects align with brand standards and business objectives.
5. Oversee project timelines, budgets, and resource allocation.

1. Bachelor's degree in Business, Marketing, or a related field.
2. Proven experience in managing digital projects within the luxury or retail sectors.
3. Strong understanding of digital marketing and customer experience strategies.

1. Excellent project management and organizational skills.
2. Proficiency in digital analytics tools and customer relationship management (CRM) software.
3. Strong communication and interpersonal skills.
4. Ability to work collaboratively in a team-oriented environment.

A minimum of 3-5 years of experience in digital project management, preferably within the luxury fashion or retail industry.

Bachelor's degree in Business, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts on products.

Swatch Ltd fosters an innovative and inclusive culture that encourages creativity and collaboration. Employees are part of a vibrant community that values diversity and professional growth.