Swatch Digital Customer Experience Project Leader

Biel/Bienne • Switzerland

Friday, December 13, 2024

Swatch, a renowned name in the world of timepieces, is celebrated for its innovative designs and vibrant collections that consistently capture the spirit of the times. Part of the Swatch Group, the company is headquartered in Switzerland and operates globally, embodying a culture of creativity and audacity. Swatch is dedicated to infusing color and excitement into the world, driven by a team of passionate visionaries and revolutionaries who are committed to challenging conventions.

1. Facilitate the implementation and operational phases of the brand loyalty program.
2. Support the deployment of the loyalty program across various platforms to ensure optimal brand experiences in retail stores, online, and on social media.
3. Oversee daily operations of the customer loyalty program within a Salesforce ecosystem.
4. Create and execute initiatives to engage customers and enhance brand loyalty.
5. Design and implement customer retention campaigns through communication channels such as email marketing and push notifications.
6. Develop content to maintain customer interest, including newsletters, blog posts, and interactive content.
7. Identify and resolve pain points or gaps in the customer experience with cross-functional teams.
8. Address technical issues related to customer accounts or program functionality.
9. Analyze trends and develop a customer experience roadmap to improve retention.
10. Generate and share monthly reports with stakeholders.

1. Bachelor’s degree in digital marketing or a related field.
2. 5 years of experience in CRM content creation and customer relations.
3. Experience collaborating with IT, Retail, and E-commerce departments.
4. Experience establishing a Community Program in industries such as cosmetics, hospitality, or retail.

1. Creativity balanced with strong data management skills.
2. Ability to communicate effectively with both technical and non-technical stakeholders.
3. Experience with project management and Salesforce modules.
4. Customer-oriented with strong communication skills.
5. Proactive, open-minded, and service-oriented.
6. Ability to manage stressful situations with perseverance and meticulousness.

5 years of experience specializing in CRM program content creation and customer relations, with collaboration across IT, Retail, and E-commerce sectors.

Bachelor’s degree in digital marketing or a related field.

Swatch offers a dynamic and innovative work environment, opportunities for professional growth, and the chance to be part of a team that values creativity and boldness.

Swatch fosters a vibrant and inclusive workplace culture that encourages creativity, innovation, and a bold approach to challenges. The company values teamwork and individual contributions, promoting an environment where employees are empowered to think differently and make a colorful impact.