Swatch Deputy Flagship Store Manager

Zurich • Switzerland

Saturday, December 14, 2024

Swatch, a prominent Swiss watch manufacturer, is renowned globally for its innovative timepieces since its inception in 1983. As part of the Swatch Group, the company is committed to revolutionizing the watch industry through the dedication and passion of its employees. Swatch offers a dynamic and international work environment, fostering creativity and excellence.

1. Lead the team alongside the store and assistant store managers.
2. Recruit new employees in collaboration with HR and retail management.
3. Integrate and train new staff members.
4. Cultivate a passion for the brand within the team to enhance customer service.
5. Support and mentor co-workers in skill acquisition and sales performance.
6. Organize and conduct regular meetings with management.
7. Evaluate employee performance and development through regular assessments.
8. Address and resolve conflicts impartially.
9. Motivate and empower team members to achieve sales targets.
10. Ensure a unique customer purchase experience by monitoring sales processes.
11. Oversee customer service offerings such as repairs, exchanges, and deliveries.
12. Maintain store security and prevent theft.
13. Ensure the store is safe, tidy, and clean, enhancing customer comfort.
14. Manage store contracts and ensure compliance with labor laws.
15. Optimize expenditures affecting the operating budget.
16. Model compliance with cash handling procedures.
17. Analyze sales results and implement strategic plans.
18. Ensure effective communication within the store hierarchy.
19. Maintain store organization and manage logistical tasks.

1. Education in retail sales or as a sales coordinator with commercial skills.
2. Experience in sales and store leadership or as an assistant store manager.
3. Customer-oriented with strong interpersonal skills.
4. Proactive and initiative-driven.
5. Experience in public relations and marketing activities.
6. Proficiency in sales strategy and analysis.
7. Strong numerical and analytical skills.
8. Commitment to representing the Swatch brand.

1. Leadership and team management.
2. Sales and customer service excellence.
3. Organizational and logistical management.
4. Conflict resolution and problem-solving.
5. Communication and interpersonal skills.
6. Proficiency in German or Swiss German and English.
7. Additional language skills are advantageous.

Experience in sales and leadership within a retail environment, preferably in a flagship store or as an assistant store manager.

Education in retail sales or sales coordination.

Working within an international, diverse, and dynamic team. Personnel discount on Swatch Group products. Opportunities for development and training. Contribution to health insurance costs.

Swatch fosters a culture of innovation and excellence, encouraging employees to take professional responsibility and contribute to the brand's success. The company values diversity and teamwork, providing a supportive environment for personal and professional growth.