Swatch Deputy Flagship Store Manager

Zurich • Switzerland

Friday, December 13, 2024

Swatch, a venerated name in the realm of Swiss watchmaking, is renowned for its innovative approach and iconic designs. As part of the Swatch Group, a global leader in the watch industry, Swatch offers a dynamic and international work environment. The brand's success is attributed to the passionate dedication of its employees, who are integral to its ongoing revolution in timekeeping since 1983.

1. Lead the team alongside the Store and Assistant Store Managers.
2. Assist in recruiting new employees in alignment with HR and retail management.
3. Integrate and train new employees, fostering brand passion to enhance customer service.
4. Support and develop team members to acquire new skills in sales, product knowledge, and visual merchandising.
5. Organize and conduct meetings in collaboration with store management.
6. Regularly evaluate employee performance and development through structured assessments.
7. Address employee concerns to build trust and resolve conflicts impartially.
8. Motivate and empower team members to achieve sales targets.
9. Ensure a unique customer experience by maintaining product knowledge and monitoring sales processes.
10. Maintain store presentation in accordance with merchandising guidelines.
11. Manage store operations, including compliance with labor laws and financial procedures.
12. Oversee store organization, including logistics and inventory management.

1. Education in retail sales or as a sales coordinator with commercial skills.
2. Experience in sales and leadership within a retail environment.
3. Customer-oriented with strong initiative.
4. Experience in PR and marketing activities.
5. Proficient in sales strategy and numbers-oriented.
6. Commitment to representing the Swatch brand.

1. Excellent leadership and team management skills.
2. Strong communication and interpersonal abilities.
3. Proficiency in sales and customer service.
4. Analytical skills for performance evaluation and inventory management.
5. Fluency in German or Swiss German and English; additional languages are advantageous.

Experience in sales and leadership of a retail store or as an Assistant Store Manager is required.

Education in retail sales or as a sales coordinator is preferred.

Employees enjoy working within an international, diverse, and dynamic team, with opportunities for development and training. Benefits include a 40% personnel discount on Swatch Group products and contributions to health insurance costs. Good performance may lead to an open-ended contract.

Swatch fosters a culture of innovation and collaboration, where employees are encouraged to take professional responsibility and contribute to the brand's success. The work environment is international, diverse, and dynamic, reflecting the brand's commitment to progress and excellence.