Swatch Deputy Flagship Store Manager

Zurich • Switzerland

Monday, May 5, 2025

Swatch, a renowned name in the world of timepieces, is part of the Swatch Group, the largest and most dynamic watch company in the world. Known for its innovative designs and Swiss precision, Swatch offers a vibrant work environment that fosters creativity and growth. The brand is committed to excellence and sustainability, providing employees with opportunities to thrive in the luxury retail sector.

1. Assist in managing the flagship store operations to ensure exceptional customer service and sales performance.
2. Support the Store Manager in achieving sales targets and operational goals.
3. Oversee staff training and development to maintain high standards of product knowledge and customer interaction.
4. Ensure the store's visual merchandising aligns with brand guidelines and enhances the customer experience.
5. Handle customer inquiries and resolve issues to maintain customer satisfaction and loyalty.
6. Monitor inventory levels and coordinate with supply chain to ensure product availability.
7. Implement marketing and promotional strategies to drive store traffic and sales.

1. Proven experience in retail management, preferably within the luxury sector.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Proficiency in inventory management and retail software systems.

1. Leadership and team management
2. Customer service excellence
3. Sales and target achievement
4. Inventory management
5. Visual merchandising
6. Problem-solving

Minimum of 3 years in a retail management role, with a focus on luxury or high-end products.

Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Competitive salary package, performance-based bonuses, employee discounts, and opportunities for career advancement within the Swatch Group.

Swatch fosters an inclusive and dynamic workplace culture that values innovation, teamwork, and a passion for excellence. Employees are encouraged to bring their unique perspectives and creativity to the table, contributing to the brand's ongoing success and global reputation.