Swatch Customer Care Specialist

Miami • USA

Tuesday, July 29, 2025

Swatch, a distinguished brand within The Swatch Group, is renowned for its innovative timepieces and commitment to quality. As a leading entity in the global watchmaking industry, The Swatch Group offers a dynamic and inclusive work environment that fosters creativity and excellence.

1. Provide exceptional customer service through various communication channels, including phone, email, and live chat.
2. Resolve customer inquiries and issues promptly and effectively, ensuring customer satisfaction.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to address and resolve customer concerns.
5. Contribute to continuous improvement initiatives by providing feedback on customer service processes.

1. Previous experience in a customer service role, preferably within the luxury goods sector.
2. Proficiency in CRM software and customer service tools.
3. Strong problem-solving skills and attention to detail.
4. Ability to work independently and as part of a team.

1. Excellent communication skills, both verbal and written.
2. Strong interpersonal skills with a customer-centric approach.
3. Proficiency in Microsoft Office Suite.
4. Ability to multitask and manage time effectively.

A minimum of 2 years of experience in a customer service position, ideally within the luxury fashion or retail industry.

Bachelor's degree in Business Administration, Communications, or a related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on Swatch products.

Swatch fosters a vibrant and inclusive workplace culture that encourages innovation, collaboration, and personal growth. Employees are valued for their unique contributions and are provided with opportunities for professional development within The Swatch Group.