Swatch Customer Care Specialist

Miami USA

Friday, February 7, 2025

Swatch, a distinguished member of The Swatch Group, epitomizes the harmonious fusion of art, design, fashion, and technology, infusing each with its unique creative flair. As an employer, Swatch champions diversity and environmental sustainability, offering a workplace that thrives on innovation and inclusivity. The Swatch Group, renowned for its commitment to excellence, provides a competitive benefits package, fostering an environment where employees are encouraged to grow and excel.

1. Respond to customer inquiries, providing general information and pricing details about products.
2. Leverage product knowledge to deliver exceptional service and cultivate customer relationships.
3. Support the brand and its re-sellers with comprehensive assistance.
4. Utilize company resources to maintain up-to-date product knowledge.
5. Respond promptly to email inquiries, ensuring departmental deadlines and goals are met.
6. Assist customers via phone calls, emails, and chats, including placing product orders and providing shipping status updates.
7. Research and address customer inquiries through phone, chat, and email.
8. Update and maintain customer records in Salesforce and SAP systems.
9. Resolve issues by collaborating with relevant departments and stakeholders.
10. Conduct research on timepieces and parts using the SAP system.
11. Ensure the highest level of customer satisfaction through timely follow-up processes.
12. Perform due diligence on customer inquiries through effective communication.
13. Execute additional duties as assigned by management.

1. High School Diploma or GED is required.
2. Proficiency in Microsoft Office.
3. Previous experience or knowledge of Salesforce and SAP systems is advantageous.
4. Ability to multitask and work under pressure while maintaining accuracy and organization.
5. Highly organized with excellent follow-up skills.
6. Flexibility to work additional hours during peak seasons.
7. Dependable and reliable team player.
8. Ability to thrive in a fast-paced environment.
9. Willingness to learn new tasks for personal and team growth.

1. Excellent verbal and written communication skills.
2. Positive demeanor and approachable personality.
3. Experience working with the general public or in a call center environment.
4. Team-oriented with a strong ambition to achieve goals.
5. Ability to make quick and appropriate decisions benefiting the company and customers.
6. Eagerness to learn and value product knowledge.
7. Proven record of dependability and reliability.
8. Bilingual skills are a plus.
9. Skilled listener, attentive to customer needs.

Previous experience in a consumer, e-commerce, or call center environment is a plus.

High School Diploma or GED is required.

Swatch offers excellent health, dental, and vision insurance, immediate 401(k) participation with employer match, company-paid life insurance and long-term disability, generous paid time off, extended paid leave for medical, parental, and military purposes, holiday pay, and employee product discounts.

Swatch fosters a vibrant and inclusive workplace culture that celebrates creativity and innovation. The company values diversity and sustainability, creating an environment where employees are encouraged to express their individuality and contribute to the brand's dynamic spirit. Opportunities for internal growth and development are abundant, making Swatch an ideal place for ambitious individuals to thrive.