Swatch Assistant Store Manager

Venice • Italy

Thursday, February 27, 2025

The Swatch Group stands as a global leader in the production and distribution of finished watches, renowned for its luxury and consumer products that are durable, emotional, and of superior quality. The Group's worldwide presence is bolstered by the continuous opening of new corporate stores, each reflecting the values and unique characteristics of the brands they represent. The Swatch Group (Italia) S.p.A., the Italian subsidiary of the Swiss multinational The Swatch Group Ltd, employs staff at its Milan headquarters in marketing, sales, and services, as well as in corporate stores and boutiques across the nation, including city centers, shopping malls, and airports.

1. Support the Store Manager in leading and coordinating store staff and activities.
2. Enhance the store's commercial potential in alignment with corporate strategy.
3. Serve as an ambassador for Swatch's values and culture.
4. Deliver exceptional customer service throughout the sales experience, exploring opportunities, developing solutions, and setting an example for staff.
5. Ensure post-sale technical assistance and proper warranty application.
6. Achieve or exceed sales targets.
7. Monitor quantitative and qualitative Key Performance Indicators (KPIs).
8. Collaborate with the Store Manager to ensure adequate resources for performance goals.
9. Supervise and ensure continuous team training as per Store Manager guidelines.
10. Draft daily activity agendas, including staff scheduling.
11. Manage cash-related security activities: payment procedures, tax-free processes, opening and closing procedures, and bank deposits.
12. Maintain excellent visual merchandising standards as per guidelines.
13. Proactively analyze inventory needs to ensure proper product assortment.
14. Collaborate with key departments to maintain store space efficiency and excellence.
15. Analyze and control stock products and reporting.
16. Ensure compliance with administrative and accounting processes.
17. Maintain in-store excellence with a constant customer focus.
18. Foster an inclusive, engaging, and inspiring work environment.
19. Continuously scout for potential external talents to join the team.

1. Previous experience in a similar role within structured retail companies offering high-level service and customer consultancy.

1. Excellent communication skills.
2. Planning and organizational abilities.
3. Results-oriented with strong analytical skills.
4. In-depth knowledge of customer experience in retail.
5. Proven track record in achieving KPIs and sales targets.
6. Ability to prioritize, work dynamically and flexibly, and communicate effectively.
7. Complexity management and multitasking capabilities.
8. Effective use of feedback for team skill enhancement.
9. Proactivity, problem-solving, teamwork with a proactive and positive attitude, and attention to detail.
10. Initiative, dynamism, and enthusiasm.
11. Proficient in spoken and written English.
12. Advanced MS Office skills, particularly Excel.

Previous experience in a similar role within structured retail companies offering high-level service and customer consultancy.

The role offers a dynamic work environment with opportunities for professional growth and development within a leading global brand.

The Swatch Group fosters an inclusive and engaging workplace culture, emphasizing inspiration and continuous discovery of new talents. The company values teamwork, proactive problem-solving, and a customer-focused approach, ensuring excellence in all store activities.