Swatch Assistant Store Manager

The Swatch Group is an international leader in the manufacture and sale of finished watches, jewelry, watch movements, and components. With a presence in over 50 countries and employing more than 33,500 people, the company is known for its innovative approach and emotional culture, combining high-tech quality with customer-centric values. Swatch Group is also a key player in sports event timing, serving as the official timekeeper for numerous Olympic Games and major international sports events.

1. Train, supervise, and motivate employees to achieve store goals.
2. Plan, organize, and prioritize tasks to optimize time usage.
3. Delegate tasks to team members as needed.
4. Monitor employee performance and assist with performance management, training, and coaching.
5. Assist in implementing induction programs for new employees.
6. Encourage completion of required E-Learning by team members.
7. Ensure service standards align with Swatch guidelines.
8. Minimize shrinkage through careful monitoring and attentive action.
9. Ensure store opening and closing procedures are followed.
10. Maintain awareness of product and security hot spots.
11. Ensure stock management policies are implemented.
12. Conduct stock checks and audits.
13. Accurately report administration and stock control.
14. Collate sales figures.
15. Provide friendly service and memorable customer experiences.
16. Maintain familiarity with product range and functions.
17. Deliver exceptional customer service.
18. Ensure daily till reconciliation and secure cash handling.
19. Communicate confidently at all levels within the store and Swatch Group.
20. Attend regular training sessions and provide product training to colleagues.
21. Ensure products are displayed according to company policies.
22. Manage the store in the absence of the Store Manager.

1. Exceptional communication skills.
2. Passion for developing colleagues.
3. Desire to provide exceptional customer service.
4. Driven to improve conversion and meet KPIs.
5. Commercial acumen and business focus.
6. Leadership skills through coaching and development.
7. Strong interpersonal skills.
8. Commitment to personal and team development.
9. Strong organizational and planning skills.
10. Flexibility to work additional or different hours and locations.

1. Ability to motivate colleagues and raise morale.
2. Ability to provide constructive feedback.
3. Financial awareness and understanding of profit contribution.
4. Initiative to support store management.
5. Ability to build good working relationships.

Previous retail management or supervisory experience preferred. Experience in retail and/or fashion accessories is advantageous. Experience dealing with international customers and providing training to colleagues is beneficial.

Flexibility to support team and company in working additional/different hours and at different locations as required.

The Swatch Group fosters a unique emotional culture that values beauty, sensuality, and innovation. The workplace is dynamic, with a focus on high-tech quality and customer satisfaction. Located on Grafton Street in Dublin, the store offers a vibrant and engaging environment.