Stuart Weitzman Client Service Associate

Stuart Weitzman is a luxury footwear brand known for its high fashion and high function designs, with over 35 years of artisanal Spanish craftsmanship. The brand is part of the Tapestry portfolio, a global house of brands committed to innovation, inclusivity, and diversity.

1. Consistently achieve or exceed all annual KPI targets
2. Meet or surpass all customer service platform SLA
3. Ensure accuracy in order processing and tracking
4. Stay current with brand news and product knowledge
5. Uphold brand policies and manage client accommodations
6. Adhere to operational procedures and embrace new systems
7. Handle customer concerns, inquiries, and complaints
8. Process customer orders and track them
9. Provide customer service through phone, email, and messaging
10. Respond to customer inquiries
11. Engage in department communication platforms
12. Identify and escalate customer issues when necessary
13. Resolve customer complaints and issues
14. Provide customers with product and service information

1. Bachelor’s degree

1. Clear telephone communication
2. Proficiency in Microsoft Office, Excel, Teams, Zendesk, and Zoom
3. Strong problem-solving skills
4. Excellent organizational skills
5. Ability to work independently and collaboratively
6. Excellent verbal and written communication
7. Proven multitasking and prioritization skills
8. Flexible schedule, including weekends

Experience in a fast-paced environment with a focus on customer service and sales.

Base pay range $20.00 to $22.00 hourly.

Stuart Weitzman is an equal opportunity and affirmative action employer, offering reasonable accommodation for disabilities or religious beliefs.

Stuart Weitzman fosters a culture of inclusivity and diversity, with a commitment to equity and innovation. The role is based in New York, NY, within a dynamic and collaborative team environment.