Stuart Weitzman Client Services Associate

New York • USA

Tuesday, January 14, 2025

Stuart Weitzman, a distinguished name in luxury footwear, is renowned for its artisanal Spanish craftsmanship and meticulously engineered fit, inspiring confidence in women worldwide. As part of the Tapestry portfolio, a global house of brands, Stuart Weitzman is committed to innovation, inclusivity, and pushing the boundaries of possibility.

1. Assist customers with service-related inquiries and concerns.
2. Share detailed product and order information.
3. Place online orders and achieve sales, outreach, and KPI goals.
4. Ensure accuracy in order processing and tracking.
5. Stay informed on brand news and product knowledge.
6. Uphold brand policies and manage client accommodations.
7. Adhere to operational procedures and adapt to new systems.
8. Handle customer concerns, inquiries, and complaints.
9. Provide exceptional customer service through phone, email, and messaging.
10. Engage consistently with department communication platforms.
11. Identify and escalate customer issues when necessary.
12. Resolve customer complaints and issues.
13. Provide customers with product and service information.

1. Bachelor’s degree preferred.

1. Clear telephone communication.
2. Proficiency in computer software including Microsoft Office, Excel, Teams, Zendesk, and Zoom.
3. Strong problem-solving abilities.
4. Excellent organizational skills.
5. Ability to work independently and collaboratively.
6. Excellent verbal and written communication.
7. Proven multitasking and prioritization skills in a fast-paced environment.
8. Flexible schedule, including weekends.

Experience in customer service or a related field is required.

Bachelor’s degree preferred.

Base pay range of $20.00 to $22.00 hourly.

Comprehensive benefits package including health, dental, and vision insurance, 401(k) plan, and employee discounts.

Stuart Weitzman fosters a culture of unwavering optimism, innovation, and inclusivity, as part of the Tapestry family. The company is committed to equity, inclusion, and diversity, creating an environment where employees can thrive and contribute to the brand's legacy of excellence.