Sephora Team Leader, Client Experience

Trois-Rivières • Canada

Monday, January 6, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its luxury products and exceptional customer service. As an employer, Sephora is committed to fostering a diverse and inclusive workplace where creativity and innovation are encouraged. The company offers a dynamic environment for career growth and professional development, making it a sought-after destination for talent in the beauty industry.

1. Supervise all sales floor areas, including beauty, skincare, fragrance, and haircare, ensuring adherence to Sephora's sales model.
2. Ensure exceptional customer service to meet and exceed company objectives.
3. Respond promptly to customer feedback and innovate to enhance client interaction technologies.
4. Support in-store event organization to achieve set goals and meet customer needs.
5. Monitor performance management needs and provide necessary coaching and feedback to team members.
6. Conduct regular check-ins with direct reports to ensure continuous improvement.
7. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1-3 years of experience in a similar retail role or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests significantly in training and career development.

Sephora's workplace culture is vibrant and inclusive, characterized by a commitment to innovation and excellence. Employees are surrounded by industry-leading professionals and are encouraged to pursue continuous learning and career advancement.