Sephora Team Leader, Customer Experience

Sephora is a leading global beauty retailer offering a diverse range of beauty products including cosmetics, skincare, fragrances, and haircare. Known for its innovative approach and exceptional customer service, Sephora provides a dynamic and engaging shopping experience.

1. Supervise all sales floor areas including beauty, skincare, fragrances, and haircare.
2. Ensure team members execute Sephora's sales model and provide exceptional customer service.
3. Respond promptly to customer feedback.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to meet objectives and customer needs.
6. Monitor performance management needs and provide necessary coaching.
7. Provide timely feedback for team improvement and conduct regular check-ins.
8. Understand store revenue and business opportunities.

1. 1 to 3 years of experience in a similar role in a store with equivalent sales volume or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1 to 3 years of experience in a similar role in a store with equivalent sales volume or equivalent internal experience.

Enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development.

Sephora offers a vibrant and collaborative work environment surrounded by industry-leading professionals. The company invests heavily in education and career development.