Sephora Team Leader, Client Experience

Pointe-Claire • Canada

Monday, April 28, 2025

Sephora, a prominent brand within the LVMH conglomerate, is renowned for its innovative approach to beauty retail. As an employer, Sephora offers a dynamic and inclusive workplace, fostering growth and development in the luxury beauty sector. The brand is committed to excellence in customer service and provides a vibrant environment for its employees to thrive.

1. Supervise all sales floor areas, including beauty, skincare, fragrance, and hair care.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback and ensure client satisfaction.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to meet business objectives and customer needs.
6. Monitor performance management needs and provide necessary coaching.
7. Deliver timely feedback for team improvement and conduct regular check-ins with direct reports.
8. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Excellent verbal and written communication skills.
3. Proven ability to build teams by attracting and selecting talented store leaders.
4. Ability to train and develop team members to drive sales and deliver exceptional customer service.

1. Strong leadership and supervisory skills.
2. Effective communication and influencing abilities.
3. Proficiency in customer interaction technologies.
4. Event management skills.
5. Performance evaluation and coaching capabilities.

1-3 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests significantly in training and career development, offering personalized career plans to help employees achieve their professional goals.

Sephora prides itself on a collaborative and innovative culture, where employees are surrounded by some of the most skilled professionals in the industry. The brand encourages a sense of pride and camaraderie among its workforce, fostering an environment where creativity and excellence are celebrated.