Sephora Team Lead

Sephora, a part of the LVMH Moët Hennessy Louis Vuitton conglomerate, is a global leader in beauty retail, offering a diverse range of products from prestigious brands. As an employer, Sephora is renowned for its commitment to innovation, client service, and employee development, fostering a dynamic and inclusive work environment.

1. Oversee team members to ensure adherence to Sephora standards in client experience, beauty services, and operations.
2. Drive sales and services at the Beauty, Skin, and Fragrance Studio by executing Sephora's selling model, 'Get, Give, Teach.'
3. Ensure Services Coordinators are trained to effectively manage the Studio and drive daily services.
4. Facilitate Sephora training sessions and partner with store/district experts for product and brand training.
5. Act as Director in Charge (DIC) to engage with cast and clients on-stage.
6. Lead store operations, ensuring all processes are executed according to company standards.
7. Manage inventory, including shipping, receiving, and cycle counting, within company guidelines.
8. Oversee visual merchandising to maintain company standards.
9. Provide feedback and coaching to in-house and third-party cleaning crews.

1. 1 to 3 years of experience in a similar role at a comparable volume store or equivalent internal experience.

1. Strong client service skills
2. Effective time management and problem-solving skills
3. Ability to manage multiple tasks and priorities
4. Flexible availability for peak retail hours

Minimum of 3 years in a similar role or equivalent internal experience.

Compensation ranges between CAD$22.40 and CAD$28.55, depending on qualifications and experience.

Employees enjoy industry-leading perks such as discounts, gratis, exclusive brand events, and extensive training opportunities.

Sephora fosters a culture of passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative. The company invests heavily in employee development, providing a supportive environment for career growth.