Sephora Team Lead

Sephora is a leading global beauty retailer offering a diverse range of beauty products, including cosmetics, skincare, and fragrance. Known for its innovative approach to beauty retail, Sephora provides a unique shopping experience with a focus on client service and product expertise.

1. Ensure team members perform services within Sephora standards.
2. Execute Sephora’s selling model and provide outstanding client service.
3. Support staffing of operations and overnight stock team.
4. Drive sales and services at the Beauty, Skin, and Fragrance Studio.
5. Ensure Services Coordinators are trained to manage the Studio effectively.
6. Facilitate Sephora training sessions.
7. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
8. Conduct custom makeovers and skincare services.
9. Act as the Director in Charge within the store.
10. Lead store operations and ensure execution of operational processes.
11. Manage store inventory, including shipping, receiving, and returning merchandise.
12. Oversee visual merchandising and manage cleaning crews.

1. 1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.

1. Strong client service skills
2. Effective time management
3. Problem-solving skills
4. Ability to manage multiple tasks and changing priorities
5. Flexible availability during peak retail hours

1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.

Work with top talent in the industryEmployee discounts and exclusive brand eventsInvestment in training for career development

Sephora values passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative. The store is located in Sherway Gardens, Toronto, offering a dynamic and engaging work environment.