Sephora Team Lead, Store Services

Pointe-Claire • Canada

Wednesday, November 26, 2025

Sephora, a leading brand in the beauty retail sector, is part of the Selective Distribution division of LVMH, the world-renowned luxury goods conglomerate. Known for its innovative approach and commitment to excellence, Sephora offers a dynamic and inclusive working environment that fosters professional growth and development.

1. Support all areas of the sales floor, including color, skincare, fragrance, and Sephora Collection.
2. Ensure all team members execute Sephora's sales model and deliver exceptional customer service.
3. Monitor store revenue and opportunities, ensuring team members meet objectives.
4. Maintain visual merchandising standards and support operational teams in aligning with company guidelines.
5. Act as the manager on duty, collaborating with team members and customers.
6. Demonstrate strong business acumen and adjust staffing levels to meet customer needs.
7. Participate in the interview process for team candidates as needed.
8. Foster team engagement by embodying Sephora's values of customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

1. Proven ability to influence peers and provide feedback.
2. Strong customer service skills.
3. Effective time management and problem-solving skills.

Minimum 3 years of experience in a similar role within a retail environment.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development plans is also provided.

Sephora prides itself on a vibrant and collaborative culture, where employees are surrounded by some of the most talented individuals in the industry. The company values innovation, expertise, and a balanced work-life approach, fostering a respectful and team-oriented environment.