Sephora Team Lead

Scarborough • Canada

Monday, March 3, 2025

Sephora, a leading beauty retailer and part of the LVMH conglomerate, is renowned for its commitment to innovation, diversity, and excellence in the beauty industry. As an employer, Sephora offers a dynamic and inclusive workplace where creativity and collaboration thrive, providing employees with opportunities for growth and development within the expansive LVMH network.

1. Oversee assigned 'Worlds' such as Client Experience, Beauty Services, or Operations, ensuring adherence to Sephora standards.
2. Ensure team members execute Sephora's selling model and deliver exceptional client service.
3. Support staffing and operations, including overnight stock team and operations leadership.
4. Drive sales and services at the Beauty, Skin, and Fragrance Studio.
5. Ensure Services Coordinators are trained to manage the Studio effectively.
6. Facilitate Sephora training sessions and partner with store/district experts for product and brand training.
7. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
8. Act as Director in Charge (DIC) and engage with cast and clients on-stage.
9. Lead store operations and ensure completion of operational processes per company standards.
10. Manage inventory, including shipping, receiving, and cycle counting.
11. Oversee visual merchandising and ensure adherence to company standards.

1. 1 to 3 years of experience in a similar role at a comparable volume store or equivalent internal experience.

1. Strong client service skills.
2. Effective time management and problem-solving skills.
3. Ability to manage multiple tasks and changing priorities.
4. Flexible availability during peak retail hours, including nights, weekends, and holidays.

1 to 3 years of experience in a similar role at a comparable volume store or equivalent internal experience.

Employees enjoy industry-leading perks, including discounts, gratis, exclusive brand events, and comprehensive training programs to support career advancement.

Sephora fosters a vibrant and inclusive culture that values passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative. The workplace is characterized by collaboration and a commitment to personal and professional growth.