Sephora Team Lead

Markham • Canada

Saturday, March 22, 2025

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world’s leading luxury goods group. Known for its innovative approach to beauty retail, Sephora offers a unique shopping experience with an ever-expanding array of products from carefully curated brands. As an employer, Sephora is committed to fostering a diverse and inclusive workplace where creativity and innovation thrive.

1. Oversee a designated 'World' such as Client Experience, Beauty Services, or Operations, ensuring team members adhere to Sephora standards.
2. Support staffing and operational leadership, including the overnight stock team and overall store execution.
3. Drive sales and services at the Beauty, Skin, and Fragrance Studio.
4. Ensure Services Coordinators are trained to manage the Studio effectively and drive daily services.
5. Facilitate Sephora training sessions and partner with in-store experts for product and brand training.
6. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
7. Act as the Director in Charge (DIC) within the store, engaging with cast and clients.
8. Lead store operations, ensuring all processes are completed per company standards.
9. Manage inventory, including shipping, receiving, and cycle counting.
10. Oversee visual merchandising and manage cleaning crews to maintain store standards.

1. 1 to 3 years of experience in a similar role or equivalent internal experience.

1. Strong client service skills
2. Effective time management and problem-solving skills
3. Ability to manage multiple tasks and changing priorities
4. Flexible availability during peak retail hours

1 to 3 years of experience in a similar role at a similar volume store or equivalent internal experience.

Employees enjoy industry-leading discounts, gratis, exclusive brand events, and comprehensive training programs to support career advancement.

Sephora is renowned for its vibrant and inclusive culture that emphasizes innovation, expertise, and a passion for client service. Employees are encouraged to embody values such as teamwork, respect for all, and initiative, fostering a dynamic and supportive work environment.