Sephora Team Lead

London • Canada

Friday, December 13, 2024

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its innovative approach to beauty retailing. As a leader in the selective distribution sector, Sephora offers an unparalleled shopping experience with a diverse range of products and services, fostering an environment where creativity and passion for beauty thrive.

1. Oversee the execution of Sephora's selling model, 'Get, Give, Teach', ensuring exceptional client service and achievement of store objectives.
2. Manage staffing and operations, including overnight stock team and operations leadership.
3. Drive sales and services at the Beauty, Skin, and Fragrance Studio.
4. Ensure Services Coordinators are trained to manage the Studio effectively and drive services daily.
5. Facilitate Sephora training sessions and partner with store/district experts for product and brand training.
6. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
7. Act as Director in Charge (DIC) within the store, engaging with cast and clients.
8. Lead store operations, ensuring all processes are completed per company standards.
9. Manage inventory, including shipping, receiving, and cycle counting.
10. Oversee visual merchandising and manage cleaning crews to maintain company standards.

1. 1 to 3 years of experience in a similar role at a comparable volume store or equivalent internal experience.

1. Strong client service skills
2. Effective time management and problem-solving abilities
3. Proven ability to manage multiple tasks and changing priorities
4. Flexible availability during peak retail hours

1 to 3 years of experience in a similar role at a comparable volume store or equivalent internal experience.

Employees enjoy industry-leading perks, including discounts, gratis, exclusive brand events, and comprehensive training programs to support career development.

Sephora fosters a vibrant and inclusive workplace culture that values passion for client service, innovation, expertise, work-life balance, respect, teamwork, and initiative. Employees are encouraged to grow and excel in a supportive environment.