Sephora Team Lead

Charlottetown • Canada

Tuesday, January 21, 2025

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world's largest luxury goods conglomerate. Renowned for its innovative approach to beauty retail, Sephora offers a unique shopping experience with an unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation. As an employer, Sephora is committed to fostering a diverse and inclusive workplace where creativity and individuality are celebrated.

1. Oversee the execution of Sephora's selling model, 'Get, Give, Teach,' ensuring exceptional client service and achievement of store objectives.
2. Lead and manage the operations of the store, including staffing, inventory management, and visual merchandising.
3. Facilitate training and development for Services Coordinators and cast members, ensuring proficiency in product knowledge and client service.
4. Maintain a coaching culture by participating in the selection, training, and certification of SUBC Facilitators and coaches.
5. Act as the Director in Charge (DIC) within the store, engaging with clients and cast members to enhance the shopping experience.
6. Ensure operational excellence by executing all store processes in alignment with company standards.
7. Manage inventory processes, including shipping, receiving, and cycle counting, adhering to company guidelines.
8. Oversee visual merchandising to ensure alignment with company standards and manage third-party cleaning crews.

1. 1 to 3 years of experience in a similar role within a comparable volume store or equivalent internal experience.

1. Strong client service skills.
2. Effective time management and problem-solving abilities.
3. Proven ability to manage multiple tasks and adapt to changing priorities.
4. Flexible availability to work during peak retail hours, including nights, weekends, and holidays.

1 to 3 years in a similar role at a comparable volume store or equivalent internal experience.

Employees enjoy a dynamic work environment with access to exclusive discounts, gratis, and brand events. Sephora invests heavily in training, offering personalized career development plans to help employees achieve their professional goals.

Sephora prides itself on a vibrant and inclusive culture that values passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative. The company fosters an environment where employees are encouraged to express their individuality and creativity, contributing to a dynamic and engaging workplace.