Sephora Team Lead

Ajax • Canada

Wednesday, April 9, 2025

Sephora, a leader in the beauty retail industry, is renowned for its innovative approach to cosmetics and skincare. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Sephora benefits from the global reach and luxury brand prestige of its parent company. The brand is committed to providing exceptional client experiences and fostering a dynamic work environment that encourages growth and creativity.

1. Oversee and ensure team members perform services within Sephora standards.
2. Execute Sephora’s selling model to provide outstanding client service.
3. Support staffing and operations, including overnight stock team management.
4. Drive sales and services at Beauty, Skin, and Fragrance Studios.
5. Ensure Services Coordinators are adequately trained and manage daily operations.
6. Facilitate Sephora training sessions and maintain a coaching culture.
7. Act as Director in Charge (DIC) within the store, engaging with clients and staff.
8. Lead store operations to ensure all processes are executed per company standards.
9. Manage inventory, including shipping, receiving, and cycle counting.
10. Oversee visual merchandising and ensure adherence to company standards.

1. 1 to 3 years’ experience in a similar role or equivalent internal experience.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.
4. Proven ability to manage multiple tasks and changing priorities.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Proficiency in inventory management and visual merchandising.
4. Ability to train and develop team members.

1 to 3 years of experience in a similar role at a comparable volume store or equivalent internal experience.

Employees enjoy industry-leading discounts, gratis, exclusive brand events, and extensive training to support career development.

Sephora fosters a vibrant and inclusive workplace culture that values passion for client service, innovation, and teamwork. The company is dedicated to work-life balance and respects diversity, creating an environment where employees can thrive both personally and professionally.