Sephora Team Lead

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution business group. Known for its innovative approach to beauty and client service, Sephora is a subsidiary of LVMH Moët Hennessy Louis Vuitton, the world's leading luxury goods group. Sephora offers a diverse range of beauty products from carefully curated brands, providing an unparalleled shopping experience for its clients.

1. Oversee the execution of Sephora's selling model, 'Get, Give, Teach,' to drive sales and services.
2. Ensure team members deliver exceptional client service and adhere to Sephora standards.
3. Lead training and development initiatives for Services Coordinators and cast members.
4. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
5. Act as Director in Charge (DIC) to engage with clients and staff on-stage.
6. Manage store operations, including inventory management and visual merchandising.
7. Ensure compliance with company standards for all operational processes.

1. 1 to 3 years of experience in a similar role at a comparable volume store or equivalent internal experience.
2. Demonstrated strong client service skills.
3. Effective time management and problem-solving abilities.
4. Proven ability to manage multiple tasks and changing priorities.
5. Flexible availability to work during peak retail hours, including nights, weekends, and holidays.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in inventory management and visual merchandising.
4. Ability to train and develop team members effectively.
5. Strong organizational skills.

Minimum of 3 years in a similar role within a high-volume retail environment.

Compensation ranges between CAD$22.85 - CAD$28.55, dependent on qualifications and experience.

Sephora offers a dynamic work environment with opportunities for professional growth, exclusive brand events, employee discounts, and comprehensive training programs.

Sephora fosters a culture of innovation, expertise, and teamwork. The company values passion for client service, work-life balance, respect for all, and initiative, creating an inclusive and engaging workplace.