Sephora Talent and Operations Manager

Montreal • Canada

Tuesday, July 15, 2025

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton family, is a global leader in the beauty retail industry. Renowned for its innovative approach to beauty and its commitment to providing exceptional customer experiences, Sephora has established itself as a beloved brand worldwide. In Canada, Sephora continues to set the standard for beauty retail, offering a diverse range of products and services that cater to the unique needs of its clientele.

1. Oversee all aspects of team management and store operations for a designated Sephora location.
2. Support staffing, store zoning, training, and onboarding of new beauty advisors.
3. Conduct final interviews for key positions and utilize the applicant tracking system for recruitment and hiring.
4. Manage all training functions within the store, collaborating with the Store Director and education partners to develop and execute ongoing training strategies.
5. Provide comprehensive and timely annual performance evaluations for direct reports and oversee the performance management process for the entire store.
6. Lead store operations activities, ensuring compliance with company standards and timely execution of all processes.
7. Manage store inventory, including shipping, receiving, merchandise returns, and periodic inventory counts.
8. Demonstrate entrepreneurial spirit by understanding store sales, staffing, payroll processes, and controllable expenses.

1. Two to four years of experience in a similar role within a comparable volume store or equivalent internal experience.

1. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
2. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing beauty advisors to drive sales and deliver exceptional customer service.

Two to four years of experience in a similar role within a comparable volume store or equivalent internal experience.

Employees enjoy discounts, gratis products, and exclusive brand events. Sephora invests heavily in education, offering personalized career development plans to help employees achieve their professional goals.

Sephora is committed to fostering an inclusive and diverse workplace where every individual can thrive. The company values diversity in its workforce and strives to create an environment where everyone feels valued and empowered to build a rewarding career.