Sephora Talent and Business Operations Manager, Stores

Sephora is a global leader in prestige beauty retail and is part of the LVMH group. The brand is recognized for trend-led merchandising, a digitally enabled omnichannel experience and a strong focus on talent development, training and customer-centric service across its store network.

1. Manage all people and operations activities for a designated Sephora store, ensuring consistent execution of company standards.
2. Own talent acquisition for the location: conduct final interviews for key positions, leverage the online applicant tracking system to source and hire top candidates, and oversee onboarding.
3. Design and execute the store’s training strategy in partnership with the Store Director and Education team; manage ongoing education and development initiatives for beauty advisors.
4. Deliver and administer performance management processes, including annual reviews for direct reports and coaching for performance improvement across the store.
5. Lead day-to-day operational functions: inventory control (shipping, receiving, returns), cycle counts, loss prevention and timely completion of operational processes within company guidelines.
6. Manage store scheduling, staffing/zoning and payroll-related decisions to optimise sales productivity and control store-level expenses.
7. Act as a commercial driver by analysing sales performance and translating results into staffing and operational actions to maximise profitability and client experience.

1. Two to four years’ experience in a comparable people-and-operations role within a high-volume retail environment, or equivalent internal retail leadership experience.
2. Demonstrated aptitude for recruiting, developing and retaining high-performing store teams.
3. Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
4. Strong organisational aptitude, attention to detail and the capacity to manage multiple operational priorities simultaneously.

1. Talent acquisition and interviewing (use of online applicant tracking system)
2. Employee onboarding and retail training & development
3. Performance management and delivery of annual reviews
4. Inventory management: shipping, receiving, returns and cycle counting
5. Store scheduling and payroll/controllable expense management
6. Operational standards execution and loss-prevention practices

Two to four years in a similar role at a comparable-volume retail store or equivalent progressive experience within the organisation.

Post-secondary education in Business, Human Resources, Retail Management or a related field preferred; equivalent practical experience will be considered.

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Sephora cultivates a fast-paced, inclusive retail culture anchored in creativity, continuous learning and client obsession. The workplace prioritises employee development, diversity of perspectives and an entrepreneurial approach to retail execution.