Sephora Talent and Business Operations Manager

Calgary • Canada

Saturday, September 13, 2025

Sephora, a leading brand in the beauty retail industry, is part of the prestigious LVMH group, renowned for its dedication to luxury and excellence. As an employer, Sephora is committed to fostering an inclusive environment where diversity is celebrated, and employees are empowered to reach their full potential. The brand is dedicated to providing exceptional customer experiences and nurturing talent within its global workforce.

1. Conduct final interviews for key positions and manage the recruitment process using the online applicant tracking system.
2. Develop and execute the store's ongoing training strategy in collaboration with the Store Director and Education partners.
3. Oversee weekly schedule creation, approve time-off requests, and manage the store's payroll process to ensure timely and accurate compensation.
4. Write and deliver annual performance reviews for direct reports and oversee performance management for the entire store.
5. Ensure operational excellence by managing inventory, shipping, receiving, returns, and supply control in accordance with company standards.
6. Demonstrate entrepreneurial spirit by understanding the store's sales performance, staffing, payroll, and controllable expenses.

1. 2-4 years of management experience in the beauty, retail, or customer service industry.
2. Proven experience in recruiting, staffing, and hiring across all store positions, including leadership roles.
3. Ability to create high-performing teams and develop in-store talent.
4. Strong managerial courage to handle difficult conversations.
5. Excellent verbal and written communication skills.

1. Proficiency in Windows, Word, and Excel.
2. Ability to influence business partners at all levels.
3. Strong organizational and multitasking skills.
4. Capability to maintain composure under pressure.

2-4 years of management experience in the beauty, retail, or customer service industry, with a focus on recruitment and team development.

Sephora offers competitive market rates, product discounts, exclusive brand events, extended health and life insurance benefits, customizable coverage options, and paid time off. Employees also benefit from LVMH programs and job opportunities.

Sephora fosters a culture of inclusivity, diversity, and empowerment, where employees are encouraged to grow and build their careers. The brand is committed to creating an environment where everyone feels valued and part of something beautiful.