Sephora Store Services Team Leader

Montreal • Canada

Tuesday, May 6, 2025

Sephora, a distinguished brand within the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its dedication to excellence in the beauty retail industry. As part of this prestigious group, Sephora offers unparalleled career opportunities and a vibrant work environment that fosters innovation and personal growth.

1. Support all departments on the sales floor, ensuring adherence to Sephora's sales model and exceptional customer service.
2. Oversee beauty advisors to ensure correct execution of sales strategies.
3. Monitor store performance and sales opportunities, aligning team members with objectives.
4. Assist the operations team in maintaining visual merchandising standards.
5. Act as a service manager, engaging with clients and staff on the sales floor.
6. Demonstrate a strong understanding of sales performance and business opportunities.
7. Ensure appropriate staffing levels to meet customer expectations.
8. Participate in the interview process as needed.
9. Exemplify Sephora's values, including customer service passion, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. 1 to 3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong customer service skills.
4. Effective time management and problem-solving abilities.

1. Sales strategy execution
2. Visual merchandising
3. Customer engagement
4. Team leadership
5. Performance monitoring
6. Staffing management

1 to 3 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests significantly in training, offering personalized career development plans.

Sephora fosters a dynamic and inclusive workplace culture, emphasizing innovation, teamwork, and a commitment to excellence. Employees are surrounded by talented individuals and are encouraged to grow both personally and professionally.