Sephora Store Services Manager

Saint-Bruno-de-Montarville Canada

Tuesday, February 4, 2025

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton family, is renowned for its unparalleled commitment to beauty and innovation. As a leading global beauty retailer, Sephora Canada is celebrated for its dynamic approach to trendsetting and its dedication to delivering an exceptional customer experience. The brand thrives on diversity, creativity, and the passion of its employees, making it a beloved destination for beauty enthusiasts across the nation.

1. Oversee the management of all in-store services, workshops, and events, ensuring seamless operations and exceptional customer experiences.
2. Manage daily operations of the Beauty Studio, Skincare Studio, and Fragrance Studio, ensuring coordinators are well-trained and services are executed flawlessly.
3. Drive innovation by integrating technological advancements into service offerings, enhancing the in-store customer journey.
4. Administer the online booking system, ensuring accurate availability of beauty advisors and courses, and maintain optimal staffing levels to support service demand.
5. Coordinate and execute in-store events, ensuring they are well-planned and staffed to maximize customer learning and sales opportunities.
6. Lead the training and development process for beauty advisors, providing opportunities for artistic skill enhancement.
7. Participate in performance management situations, offering timely feedback and follow-up to team members for continuous improvement.
8. Act as a service leader on the sales floor, collaborating with beauty advisors and engaging with customers.

1. Two to four years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of developing team members to drive sales and deliver exceptional customer service.

1. Leadership and team management
2. Strong communication and interpersonal skills
3. Ability to drive innovation and integrate technology
4. Event planning and coordination
5. Performance management and feedback delivery

Two to four years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests significantly in training, offering personalized career development plans to help employees achieve their professional goals.

Sephora fosters an inclusive and diverse workplace where every individual is encouraged to thrive and build a rewarding career. The company is committed to equal employment opportunities and advancement, celebrating diversity and creating an environment where everyone feels valued and included.