Sephora Store Services Manager

Saint-Bruno-de-Montarville • Canada

Wednesday, July 2, 2025

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its innovative approach to beauty retailing. As a leader in the industry, Sephora Canada is committed to delivering exceptional customer experiences and setting trends in the beauty sector. The brand prides itself on fostering a diverse and inclusive workplace where employees are encouraged to thrive and contribute to the company's success.

1. Lead and develop the in-store team to ensure exceptional customer service and achievement of sales goals.
2. Train and mentor Beauty Advisors, conducting orientations and training sessions following Sephora's sales model.
3. Address customer feedback through Medallia and other channels, acting as the Customer Experience Manager when necessary.
4. Support recruitment efforts, manage interviews and hiring processes for direct reports.
5. Organize and oversee events related to Beauty Services, ensuring proper planning and staffing.
6. Ensure visual merchandising standards are met and manage inventory, reconfigurations, and restocking.
7. Collaborate with brand representatives to ensure quality training and provide constructive feedback.

1. 2 to 4 years of management experience in sales, beauty, service, or equivalent internal position.
2. Proven ability to motivate and lead teams towards achieving objectives.
3. Competence in handling difficult conversations with confidence.
4. Proficiency in building high-performing teams and talent development.
5. Excellent communication and influencing skills.
6. Proficiency in Windows, Word, and Excel.

1. Leadership and team management
2. Customer service excellence
3. Training and development
4. Event planning and management
5. Visual merchandising
6. Supplier relationship management

2 to 4 years of management experience in sales, beauty, service, or equivalent internal position.

Sephora offers a competitive salary, product discounts, free items, exclusive brand events, comprehensive health and life insurance benefits, customizable coverage options, and paid time off. Employees also have access to training programs and internal mobility opportunities within Sephora and LVMH.

Sephora Canada is committed to fostering an inclusive and diverse work environment that reflects the communities it serves. The company values equality in employment opportunities and career advancement, encouraging applications from individuals of all backgrounds. Sephora promotes a culture where every team member can flourish, build a rewarding career, and feel a sense of belonging.