Sephora Store Services Manager

Saint-Bruno-de-Montarville • Canada

Friday, April 25, 2025

Sephora, a leading name in the beauty industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its innovation and trendsetting in beauty retail. Sephora Canada is committed to delivering exceptional customer experiences and is celebrated for its diverse and inclusive work environment. As an employer, Sephora offers a dynamic and supportive atmosphere where employees can thrive and grow their careers.

1. Oversee the management of all in-store services, workshops, and events.
2. Manage daily operations of Beauty Studio, Skincare Studio, and Fragrance Studio, ensuring coordinators are well-trained.
3. Implement technological innovations to enhance customer experiences.
4. Manage the online booking system and ensure adequate staffing levels.
5. Plan and execute in-store events to maximize customer learning and sales opportunities.
6. Lead the development and certification process for beauty advisors.
7. Participate in performance management and provide timely feedback for improvement.
8. Act as a service leader, collaborating with beauty advisors and customers on the sales floor.

1. 2-4 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1. Strong leadership and team-building skills.
2. Exceptional communication and interpersonal abilities.
3. Proficiency in managing and implementing technological tools for customer service.

2-4 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests heavily in training and offers personalized career development plans.

Sephora fosters an inclusive and diverse workplace culture, emphasizing equality of opportunity and advancement. The company values the unique contributions of its employees and is committed to creating an environment where everyone can flourish and feel valued.