Sephora Store Services Manager

Sephora, a distinguished member of the LVMH group, offers a vibrant and dynamic working environment where creativity and innovation are at the forefront. As part of the world's leading luxury goods conglomerate, Sephora provides unparalleled opportunities for career advancement and personal growth. Employees are encouraged to explore diverse career paths within the company, supported by a culture that values learning, leadership, and creativity.

1. Manage all store services, workshops, and events, ensuring seamless operations.
2. Oversee daily activities of the Beauty Studio, Skincare Studio, and Fragrance Studio, ensuring coordinators are well-trained.
3. Implement innovative technology solutions to enhance customer experience.
4. Manage the online booking system, ensuring adequate staffing and efficient client flow.
5. Plan and execute in-store events to maximize customer learning and sales opportunities.
6. Oversee the development and certification process for beauty advisors, offering opportunities to enhance their artistic skills.
7. Participate in performance management, providing timely feedback and follow-up.
8. Act as a service leader in the store, collaborating with beauty advisors and clients.

1. 2-4 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of developing team members.

1. Leadership and team management
2. Customer service excellence
3. Event planning and execution
4. Strong communication and interpersonal skills
5. Ability to implement innovative solutions

2-4 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development.

Sephora Canada is committed to equal employment opportunities and advancement possibilities. The company fosters an inclusive environment that celebrates diversity and encourages every individual to thrive and build a rewarding career. Sephora values diversity across all dimensions and provides accommodations for disabilities and other reasonable circumstances throughout the recruitment process and beyond.