Sephora Store Services Manager

Mirabel • Canada

Friday, February 7, 2025

Sephora, a distinguished name in the realm of beauty and cosmetics, operates under the prestigious umbrella of LVMH, a global leader in luxury goods. As an employer, Sephora is renowned for its commitment to innovation, diversity, and excellence, offering a dynamic and inclusive workplace where creativity and passion for beauty thrive.

1. Oversee all sales floor departments, ensuring adherence to Sephora's sales model and exceptional customer service.
2. Ensure beauty advisors execute Sephora sales effectively and align with store performance goals.
3. Support operations team by maintaining visual merchandising standards and executing necessary updates.
4. Act as a service manager, engaging with staff and clients to enhance the customer experience.
5. Demonstrate a strong understanding of sales performance and business opportunities, adjusting staffing levels as needed.
6. Participate in the interview process to support global team needs.
7. Exemplify Sephora's values, including customer service passion, innovation, and teamwork.

1. 1-3 years of experience in a similar role within a comparable volume store or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Demonstrated strong customer service skills.
4. Effective time management and problem-solving abilities.

1. Sales management
2. Visual merchandising
3. Customer engagement
4. Business acumen
5. Talent management
6. Employee engagement

1-3 years in a similar position within a high-volume retail environment or equivalent internal experience.

Sephora offers a comprehensive benefits package, including opportunities for career advancement, a vibrant work environment, and a commitment to work-life balance.

Sephora fosters a culture of innovation, inclusivity, and excellence. Employees are encouraged to express their creativity and passion for beauty, while the company emphasizes the importance of teamwork, respect, and personal growth.