Sephora Store Operations Consultant

Gatineau • Canada

Thursday, January 16, 2025

Sephora, a subsidiary of the prestigious Louis Vuitton Moët Hennessy (LVMH) group, is a trailblazer in the beauty industry, renowned for its extensive range of luxury products, expert services, and innovative shopping experiences. With approximately 1,900 stores across 29 countries, Sephora has established a significant presence, including a growing network of 360 locations in North America. The brand's North American headquarters are located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Collaborate with the Operations Supervisor to ensure warehouse organization and merchandising updates.
2. Provide professional and courteous customer service during store hours.
3. Assist in training cashiers and mobile register consultants.
4. Maintain cleanliness and organization standards in the cashier area.
5. Understand and implement Sephora's merchandising concepts.
6. Participate in programs aimed at reducing shrinkage and loss.
7. Receive and process deliveries promptly.
8. Manage warehouse organization in line with company standards.
9. Handle transfers, damaged products, and testers according to company policies.
10. Verify visual elements and report missing or damaged items to the Operations Supervisor.
11. Ensure compliance with safety and cleanliness standards at all times.
12. Report inventory issues and concerns to supervisors or store management.
13. Enforce sample policies and procedures.
14. Participate in inventory audits.
15. Some consultants may receive training to perform cashier duties.

1. Strong organizational skills
2. Excellent customer service abilities
3. Proficiency in inventory management
4. Effective communication skills
5. Ability to work collaboratively in a team environment

Previous experience in retail operations or a similar role is preferred.

Benefits include access to a dynamic work environment, opportunities for professional growth, and engagement with a leading brand in the luxury beauty sector.

Sephora fosters an innovative and inclusive workplace culture, encouraging creativity and collaboration among its employees. As part of the LVMH group, Sephora values excellence and is committed to providing a supportive environment for professional development.