Sephora Store Operations and Talent Manager

Sephora, a leading brand under the LVMH conglomerate, is renowned for its innovative approach to beauty and its commitment to providing an exceptional customer experience. As a part of Sephora Canada, the brand is dedicated to discovering and sharing beauty across the globe, making it a beloved name in the beauty industry and a top choice for beauty enthusiasts in Canada.

1. Manage all aspects related to team members and store operations at a designated Sephora location.
2. Support staffing, store zoning, training, and onboarding of new beauty advisors.
3. Conduct final interviews for key positions and utilize the applicant tracking system for recruitment, selection, and hiring.
4. Oversee training and development functions within the store, collaborating with the Store Director and education partners to develop and execute ongoing training strategies.
5. Provide comprehensive and timely annual performance evaluations for direct reports and oversee performance management processes for the entire store.
6. Ensure operational excellence by leading store operations activities and managing inventory, including shipping, receiving, merchandise returns, and compliance with company guidelines.
7. Demonstrate entrepreneurial spirit by understanding store sales, staffing, payroll processes, and controllable expenses.

1. Two to four years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
2. Proven ability to build teams by attracting and selecting talented store leaders capable of developing beauty advisors to drive sales and deliver exceptional customer service.

Two to four years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in training to develop personalized career plans, helping employees achieve their professional goals.

Sephora Canada is committed to equal employment opportunities and advancement possibilities, fostering an inclusive environment that reflects the communities it serves. The company values diversity and strives to create a workplace where every individual can thrive, build a rewarding career, and feel a sense of belonging.