Sephora Store Manager

Sephora, a distinguished member of the LVMH family, is a global leader in the beauty retail sector, renowned for its innovative approach and commitment to diversity. With a presence in 35 markets, Sephora is dedicated to reimagining the future of beauty by fostering an inclusive environment where creativity and individuality are celebrated.

1. Monitor team performance, ensuring alignment with Sephora's KPIs and personal and store objectives.
2. Supervise customer service to ensure adherence to Sephora's guidelines.
3. Ensure the store's economic performance by achieving budget and target goals.
4. Coordinate commercial and organizational activities, including events, new launches, and CRM campaigns.
5. Manage the store's financial accounts, including inventory discrepancies, operational costs, and personnel expenses, while proposing cost optimization strategies.
6. Analyze and animate customer behavior KPIs, such as foot traffic, average ticket, and items per transaction.
7. Oversee inventory management to maintain optimal stock levels in line with product replenishment cycles and merchandising strategies.
8. Implement company procedures and commercial policies as set by central services.
9. Lead and manage store specialists, overseeing recruitment, training, and team motivation.
10. Collaborate with the Area Manager and HR department to design internal growth paths.

1. 3-4 years of experience in similar roles, preferably in dynamic multinational retail environments.
2. Proficiency in managing budgets, daily analysis, and reporting.
3. Strong result-oriented mindset with a focus on team management and development.
4. High school diploma required; a bachelor's or master's degree is preferred.
5. Excellent command of English; knowledge of French is an advantage.

1. Strong business acumen and customer satisfaction orientation.
2. Ability to develop, motivate, and supervise a team.
3. Proficiency in conflict resolution and problem-solving.
4. Dynamic, flexible, and smart with a love for fieldwork.
5. Excellent analytical skills for handling complex situations.

A minimum of 3-4 years in a similar role within a dynamic multinational retail environment is required.

High school diploma required; a bachelor's or master's degree is preferred.

Sephora offers continuous training and development opportunities, personalized career paths, and a supportive environment that values diversity and inclusion.

Sephora prides itself on a culture of continuous evolution and creativity, fostering an environment where employees are encouraged to be their authentic selves. As part of the LVMH family, Sephora offers a global platform for innovation and growth, with a commitment to inclusivity and equal opportunity.