Sephora Store Manager

Melbourne • Australia

Tuesday, October 21, 2025

Sephora, a distinguished member of the global luxury conglomerate LVMH, stands as a beacon of innovation and diversity in the beauty retail sector. With a robust presence across Australia and New Zealand, Sephora offers unparalleled opportunities for career growth within its network of approximately 30 stores and a dynamic online platform. The brand is committed to expanding its footprint while fostering an inclusive and empowering work environment.

1. Lead a team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values and empower clients.
2. Drive a selling culture to meet KPIs and promote Sephora’s values.
3. Enhance team performance and develop internal talent.
4. Utilize data to support operational decisions in collaboration with the district manager and director of stores.
5. Implement a continuous improvement mentality within the team.
6. Energize the team to deliver first-class customer service in a fast-paced environment.
7. Create amazing customer experiences to build brand loyalty.
8. Manage day-to-day store operations, including brand events, training, and visual merchandising.
9. Develop sales and budget strategies, manage profit and loss, and monitor stock levels.
10. Maintain a strong and positive culture through feedback, career development, and recognition.
11. Monitor KPIs and help attract, recruit, and develop store talent.

1. Previous retail management experience at a big box retailer or multi-site experience.
2. Passion for excellent client service and experiential retail.
3. Strong organizational, analytical, and business management skills.
4. Hands-on leadership style with a focus on team motivation and success.
5. Ability to attract, identify, and inspire talented employees.
6. Strong emotional intelligence and communication skills.
7. Flexibility to work weekends, before/after store hours, and evenings.

1. Leadership and team management
2. Customer service excellence
3. Sales and budget strategy development
4. Operational management
5. Data-driven decision making
6. Cultural enhancement and team motivation
7. KPI monitoring and talent development

Minimum of 3 years in retail management, preferably in a big box or multi-site environment.

Sephora offers a comprehensive benefits package including gifted products, store discounts up to 45%, paid parental leave, birthday leave, personal leave, health and well-being initiatives, discounted gym memberships, and opportunities for personal development within ANZ and across LVMH's global luxury brands.

Sephora prides itself on being an equal opportunity workplace that celebrates diversity and fosters an inclusive environment. The company is dedicated to creating a culture where everyone is valued, recognized, and empowered to succeed.