Sephora Store Manager

Kuala Lumpur • Malaysia

Tuesday, December 17, 2024

Sephora, a division of the LVMH – Moët Hennessy Louis Vuitton conglomerate, stands as a global leader in beauty retailing. With over two thousand points of sale across the Americas, Europe, the Middle East, and Asia, Sephora is dedicated to fostering the most beloved beauty community worldwide. In the Southeast Asia region, Sephora operates in eight countries, including Malaysia, with over 50 stores, and is renowned for flagship locations such as Fahrenheit 88 in Kuala Lumpur. As part of its rapid expansion, Sephora Malaysia is seeking a Store Manager for its Suria KLCC location.

1. Take full ownership of the store and its commercial success.
2. Forecast and analyze sales data to drive store results.
3. Address improvement areas and drive continuous improvements in sales, productivity, and profitability.
4. Share best practices to enhance district store performance.
5. Utilize client service reporting to monitor and improve service levels.
6. Monitor and communicate sales results to staff and headquarters.
7. Escalate issues to Senior Manager, Retail, or Area Manager as needed.
8. Lead and develop store team members, ensuring adherence to HR policies.
9. Schedule staff to optimize customer service and sales.
10. Manage recruitment and training of store team members.
11. Ensure execution of Visual Merchandising and In-Store Communication standards.
12. Maintain legal and financial integrity of the store.
13. Manage store operations efficiently according to policies and procedures.
14. Ensure merchandise deliveries are processed promptly.
15. Lead loss prevention policies and maintain a safe shopping environment.
16. Model excellent customer service and drive a service-oriented culture.

1. Minimum secondary school education, advanced diploma or University degree preferred.
2. Minimum 5 to 8 years of experience in a beauty/fashion retail environment.
3. At least 3 years of experience as a Store Manager managing a team of 20 or more.
4. Intermediate selling experience.
5. Comprehensive understanding of products, retail, and industry.

1. Advanced proficiency in MS Office.
2. Strong leadership and team management skills.
3. Excellent analytical and problem-solving abilities.
4. Effective communication and interpersonal skills.
5. Ability to drive sales and improve store performance.

A minimum of 5 to 8 years in a beauty or fashion retail environment, with at least 3 years in a Store Manager role managing a team of 20 or more.

Minimum secondary school education, advanced diploma or University degree preferred.

Employees will enjoy working with talented and supportive leaders and teams, extensive training opportunities, and a culture that encourages innovation and personal growth.

Sephora, backed by the LVMH luxury brand, offers a dynamic and innovative culture. Employees are empowered to unleash their creativity and evolve their skills within a supportive and inclusive environment. The company is committed to reimagining the future of beauty, fostering a culture of innovation and empowerment.