Sephora Store Manager

Kuala Lumpur Malaysia

Tuesday, December 17, 2024

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton, is a global leader in beauty retailing, operating over two thousand points of sale across the Americas, Europe, the Middle East, and Asia. Sephora SEA spans over 8 countries with 50+ stores and is known for its rapid growth and flagship locations like Fahrenheit 88 in Kuala Lumpur.

1. Take full ownership of the store and its commercial success.
2. Forecast and analyze sales data to drive store results.
3. Drive continuous improvements in sales, productivity, and profitability.
4. Share best practices to enhance district store performance.
5. Monitor service levels and address areas of opportunity.
6. Manage recruitment and training of store team members.
7. Ensure adherence to HR policies and procedures.
8. Set clear expectations and provide feedback to team members.
9. Ensure execution of Visual Merchandising and In-Store Communication standards.
10. Manage store operations systematically and efficiently.
11. Process merchandise deliveries promptly.
12. Lead and implement loss prevention policies.
13. Model excellent customer service and drive a service culture.

1. Minimum secondary school education, advanced diploma or University degree preferred.
2. 5 to 8 years of experience in a beauty/fashion retail environment.
3. 3 years of experience as a Store Manager managing a team of at least 20 members.

1. Intermediate selling experience.
2. Comprehensive product, retail, and industry understanding.
3. Advanced MS Office proficiency.

5 to 8 years in a beauty/fashion customer and commercial-focused retail environment, with at least 3 years as a Store Manager.

Minimum secondary school education, advanced diploma or University degree preferred.

Surrounded by talented, supportive, and kind leaders and teams.Investment in training for leaders and store associates.Opportunity to build a personalized career plan.

As a leading beauty retailer backed by the LVMH luxury brand, Sephora offers a broad reach and global impact. The company fosters innovation and empowers employees to unleash creativity and be their best. The workplace culture is inclusive, supportive, and focused on reimagining the future of beauty.