Sephora Store Manager

Hong Kong • China

Thursday, February 27, 2025

Sephora, a leading global beauty retailer, is part of the prestigious LVMH group, renowned for its commitment to innovation and excellence. As an employer, Sephora is dedicated to fostering an inclusive environment where diversity is celebrated, and employees are empowered to reach their full potential. With a presence in over 35 markets and 3,000 stores worldwide, Sephora offers a dynamic and inspiring workplace that champions creativity and personal growth.

1. Drive sales performance to achieve overall sales budget objectives while ensuring operational integrity.
2. Manage the store P&L with the Retail Manager to maintain optimal sales operations expenses.
3. Communicate store sales plan objectives to the team with enthusiasm and strategic insights.
4. Ensure the team is updated with key business initiatives such as marketing, CRM, and product launches.
5. Analyze monthly store performance and propose strategies to optimize sales.
6. Build and nurture strong customer relationships to achieve CRM KPIs.
7. Manage and resolve customer feedback and complaints in collaboration with other teams.
8. Align with GM/Retail Manager on objectives and engage the team in achieving goals.
9. Plan and organize store roster according to daily traffic and sales trends.
10. Collaborate with HR to attract and recruit talent into Sephora.
11. Conduct performance reviews and provide coaching feedback to the team.
12. Manage stock levels and ensure compliance with merchandising guidelines.
13. Ensure compliance with LVMH/Sephora audit processes and make continuous improvements.

1. 5-7 years of experience in store operations, with at least 3 years managing a sizable team.
2. Proven track record in driving sales and profitability.
3. Strong influencing and relationship-building skills.
4. Ability to motivate staff and network locally and regionally.

1. Excellent client service skills.
2. Entrepreneurial mindset.
3. Strong leadership and motivational skills.
4. Emotional intelligence and effective communication skills.
5. Flexibility to work on weekends.

5-7 years of experience in store operations, including 3 years in a managerial role in a high-paced environment.

Employees will benefit from working with talented leaders and teams, personalized career plans, and a culture of innovation within the LVMH family.

Sephora's culture is defined by its commitment to innovation and inclusivity. As part of the LVMH family, Sephora fosters a global impact with a disruptive spirit, empowering employees to unleash their creativity and be their authentic selves. The company is dedicated to reimagining the future of beauty, with a focus on continuous learning and development.