Sephora Store Director

Mirabel • Canada

Tuesday, January 7, 2025

Sephora, a subsidiary of the esteemed LVMH Moet Hennessy Louis Vuitton, stands as a trailblazer in the beauty industry, renowned for its unparalleled selection of prestige products, unbiased expert service, and interactive retail environment. With a global presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its footprint, including over 360 locations in North America. The brand's commitment to innovation and excellence is reflected in its dynamic online platform, Sephora.com, which serves as a leading beauty destination.

1. Establish sales and staffing forecasts in collaboration with the regional director to enhance store performance.
2. Monitor daily, weekly, and monthly sales results and communicate these to the team.
3. Manage and evaluate the effectiveness of commercial strategies and adjust action plans as necessary.
4. Achieve sales and operating profit targets while controlling expenses.
5. Develop strategies to increase business activities through customer loyalty programs, events, product knowledge, and services.
6. Maintain optimal staffing levels to deliver exceptional customer experiences while adhering to budgetary goals.
7. Recruit, interview, and hire candidates for all positions as needed.
8. Oversee training, coaching, and supervision of assistant managers and supervisors, delegating tasks and motivating them to enhance their leadership and business skills.
9. Ensure a coaching culture where team members receive timely recognition for achievements and constructive feedback for improvement.
10. Conduct timely inventories and maintain accurate inventory records.
11. Communicate inventory-related issues to the district manager and key stakeholders.
12. Make strategic and innovative merchandising decisions in alignment with Sephora's concepts to grow the business.

1. 5 years of management experience in retail or service sectors.
2. Experience in recruitment, staffing, and hiring across all store positions, including leadership roles.
3. Effective time management, problem-solving, and communication skills.
4. Ability to remain composed and demonstrate courage in management situations.
5. Capability to analyze sales trends and respond appropriately.
6. Proficiency in Windows, Word, and Excel.

1. Leadership and team development
2. Strategic planning and execution
3. Customer service excellence
4. Sales analysis and trend identification
5. Effective communication
6. Time management
7. Problem-solving

A minimum of 5 years in a management role within the retail or service industry, with proven experience in recruitment and leadership.

High school diploma or equivalent required; college degree preferred.

Comprehensive benefits package including opportunities for career advancement, a supportive and inclusive work environment, and employee discounts.

Sephora Canada is dedicated to fostering an inclusive and diverse workplace that reflects the communities it serves. The company values diversity and strives to create an environment where every individual can thrive, build a rewarding career, and feel a sense of belonging. Sephora is committed to equal employment opportunities and advancement possibilities for all employees, regardless of race, ethnicity, citizenship, beliefs, place of origin, religion, gender, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, or any other diversity-related category.