Sephora Store Manager

Sephora, owned by LVMH Moet Hennessy Louis Vuitton, is a leading global beauty retailer known for its unparalleled assortment of prestige products, expert services, interactive shopping environment, and innovation. With approximately 1900 stores in 29 countries, Sephora has a strong presence in North America, including over 360 stores. Sephora Canada is committed to inclusivity and diversity, providing equal employment opportunities and fostering an environment where everyone can thrive.

1. Manage customer service, team development, sales, productivity, merchandising, operations, and human resources.
2. Establish sales and staffing forecasts with the regional director to improve store results.
3. Monitor daily, weekly, and monthly sales results and communicate them to the team.
4. Manage and measure the effectiveness of business strategies.
5. Achieve sales and operating profit objectives while controlling expenses.
6. Develop strategies to increase business activities using customer loyalty programs, events, product knowledge, and services.
7. Maintain optimal staffing levels to provide exceptional customer experiences.
8. Recruit, interview, and hire candidates for all positions as needed.
9. Train, coach, and supervise assistant managers and supervisors, delegating tasks and motivating them to enhance leadership and business skills.
10. Ensure a coaching culture where team members receive timely feedback and development plans.
11. Conduct timely inventories and maintain inventory records.
12. Communicate inventory issues to the district manager and key stakeholders.
13. Make strategic and innovative merchandising decisions in line with Sephora's concepts.

1. 5 years of management experience in retail or service sectors.
2. Experience in recruitment, staffing, and hiring across stores, including leadership roles.
3. Effective time management, problem-solving, and communication skills.
4. Ability to remain calm and demonstrate courage in management.
5. Capability to analyze sales trends and respond appropriately.
6. Proficiency in Windows, Word, and Excel.
7. High school diploma or equivalent; college degree preferred.
8. Flexible availability, including evenings, weekends, and holidays.

1. Leadership
2. Team development
3. Sales management
4. Customer service
5. Merchandising
6. Operational management
7. Human resources management
8. Communication
9. Problem-solving
10. Time management

5 years of management experience in the retail or service sectors.

High school diploma or equivalent; college degree preferred.

Work in a fragrance-rich environment.Ability to lift and carry up to 50 pounds.Bending and stretching to stock shelves.

Sephora Canada is dedicated to creating an inclusive and diverse workplace that reflects the communities it serves. The company values diversity and aims to provide an environment where everyone can build a successful career and feel a sense of belonging. Sephora Canada offers accommodations for disabilities and other reasonable circumstances throughout the recruitment process and employment.