Sephora Store Manager

Brisbane • Australia

Tuesday, June 17, 2025

Sephora, a distinguished name in the global beauty retail sector, operates under the aegis of the Louis Vuitton Moet Hennessey (LVMH) Group, the world's preeminent luxury goods conglomerate. With a robust presence across Australia and New Zealand, Sephora is renowned for its commitment to diversity, innovation, and excellence in customer service. The brand offers a dynamic work environment with opportunities for career advancement within its expansive network of stores and corporate offices.

1. Lead and inspire a team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values and deliver exceptional customer experiences.
2. Drive a sales-oriented culture to achieve key performance indicators (KPIs) and promote Sephora's brand values.
3. Enhance team performance and support talent development through coaching and feedback.
4. Utilize data analytics to inform operational decisions in collaboration with the District Manager and Director of Stores.
5. Foster a culture of continuous improvement and partnership within the team.
6. Ensure first-class customer service in a fast-paced retail environment.
7. Manage day-to-day store operations, including brand events, training, and visual merchandising.
8. Develop and implement sales and budget strategies to maximize profitability.
9. Maintain a positive store culture that values recognition, career development, and team success.
10. Monitor KPIs and contribute to talent acquisition and development.

1. Previous retail management experience in a big box retailer or multi-site environment.
2. Passion for delivering excellent client service and experiential retail.
3. Strong organizational, analytical, and business management skills.
4. Hands-on leadership style with a focus on team motivation and success.
5. Ability to attract, identify, and inspire talented employees.
6. Strong emotional intelligence and communication skills.

1. Leadership and team management
2. Customer service excellence
3. Sales and budget strategy development
4. Data analysis and decision-making
5. Operational management
6. Talent acquisition and development
7. Emotional intelligence
8. Effective communication

Previous experience in retail management, preferably in a big box or multi-site setting, is required.

Base salary plus superannuation and bonus.

Gifted products, store discounts up to 45%, paid parental leave, birthday leave, personal leave, health and well-being programs, life insurance, discounted gym memberships, personal development opportunities, and a fun social calendar.

Sephora fosters an inclusive and dynamic workplace culture that celebrates diversity and encourages innovation. Employees are valued, recognized, and empowered to succeed through continuous learning and development opportunities. The brand is committed to creating a supportive environment where team members can thrive and contribute to the company's vision of being the most loved beauty community.